Susan Umoru

I have worked in the BPO industry for 8 years. In my role as a customer service representative, I honed my communication skills by addressing diverse customer inquiries and resolving issues effectively. My proficiency in handling phone calls and responding to emails showcases strong verbal and written communication abilities. Additionally, my attention to detail and problem-solving skills have been crucial in assisting customers with various product or service-related concerns. I am adept at maintaining a positive and helpful demeanor, ensuring customer satisfaction through timely and efficient support.

I am proficient with various CRMs such as Five9, Back Office, Service Fusion, and RingCentral. Additionally, I am skilled in using Teams, Outlook, Skype, Slack, Ms word, Ms Excel, and Trello.