Susan Pius

Susan Pius �-| �- | Abuja, Nigeria Professional Summary Detail-oriented and tech-savvy professional with experience in data entry, transcription, and customer support. Skilled in handling administrative tasks, managing client communications, and delivering accurate, timely results. Adept at using digital tools to streamline workflows and maintain high service standards. Core Skills       Data entry & database management Transcription (general, meetings, interviews) Customer service & chat/email support, Microsoft Office Suite (Word, Excel, PowerPoint) Google Workspace (Docs, Sheets, Drive) Communication & problem-solving skills Attention to detail & time management Professional Experience Freelance Transcriptionist Remote | 2023 – Present    Transcribed audio/video content for interviews, meetings, and podcasts with accuracy. Delivered error-free documents within tight deadlines. Managed client feedback to ensure satisfaction and repeat work. Customer Support & Data Entry (Freelance) Remote | 2021 – 2023   Responded to customer inquiries through chat and email in a professional manner Organized digital records to ensure easy retrieval and tracking. Education BSc in Health Care Management – JPTS Institute, 2024 Certifications   Jobberman Soft Skills Training Certificate – Jobberman Nigeria Health Care, Safety and Environment (HSE) Level 2 – 2022/2023