Susan Pierre-Louis-| - | www.linkedin.com/in/susan-pierre-louis
PROFESSIONAL SUMMARY
Experienced senior product manager with a proven track record of orchestrating successful end-to-end product lifecycles. Skilled in translating customer insights into actionable strategies, leading to the seamless launch of innovative products. Adept at fostering cross-functional collaboration and driving digital transformation to deliver scalable SaaS solutions.
WORK EXPERIENCE
Lead Product ManagerNew York, New York
McGraw HillJan 2016 - Apr 2023
Orchestrated the complete product lifecycle of an online learning platform, from concept development to successful product launches, aligning each phase with precise business objectives. Achieved a 20% increase in new user acquisition.
Synthesized customer insights and performance metrics into a cohesive strategy and product roadmap, propelling a full-scale digital transformation and scalability of a SaaS, B2C platform. Resulted in a 30% increase in user engagement and a 15% reduction in customer churn.
Pioneered a granular, permission-based role system powered by microservices, significantly enhancing product capabilities and elevating the overall customer experience. Led to a 30% decrease in user support requests and a 25% improvement in user satisfaction scores.
Conceptualized and implemented an in-house test generation tool, delivering annual cost savings of over $1.2 million while concurrently improving product functionality and performance. Reduced testing cycle time by 35% and identified critical product defects 20% faster.
Proactively managed and optimized multiple vendor relationships, ensuring the seamless integration of external solutions into the platform.
Leveraged JIRA as a core project management tool, maintaining a daily cadence to monitor story, task, and issue progress. Skillfully crafted and refined acceptance criteria for stories, epics, and themes, ensuring their alignment with strategic goals and accuracy. Employed reporting functionalities to vigilantly track and assess team velocity, charted the trajectory of burndown charts, and adeptly forecasted release timelines, resulting in a 20% improvement in project delivery efficiency.
Senior Business Analyst / Scrum MasterNew York, New York
ScholasticOct 2014 - Dec 2015
Spearheaded the consolidation of customer data from diverse sources, streamlining data management processes. This initiative resulted in a 25% reduction in data processing time, improving operational efficiency and subsequently boosting customer satisfaction ratings by 15%.
Demonstrated strong leadership by authoring detailed user stories, meticulously organizing sprints, and conducting Agile ceremonies with cross-functional teams. This approach led to a 30% reduction in project delivery time and a 20% increase in sprint productivity.
Championed quality assurance efforts by actively participating in testing processes to ensure product excellence. This commitment resulted in a 15% decrease in post-release defects, enhancing the overall product quality and reducing support overhead by 10%.
Senior Business Analyst / Scrum MasterPort Washington, NY
Publishers Clearing HouseJan 2014 - Oct 2014
Optimized the product development process by effectively translating high-level business requirements into comprehensive functional and technical specifications.
Successfully implemented a strategic product roadmap and vision, ensuring the timely delivery of high-quality products.
Product OwnerNew York, NY
TaskstreamMar 2010 - Jan 2014
Conceptualized, developed, and executed a comprehensive suite of SaaS products, encompassing e-portfolio management, interactive dashboards, online assessment tools, and dynamic lesson/unit plan creation platforms.
Spearheaded the design and launch of a groundbreaking faculty credentialing system, equipped with critical institutional reporting capabilities. This pioneering system not only streamlined faculty management but also provided invaluable insights for informed decision-making and played a pivotal role in achieving institutional accreditation.
Applied a user-centered design approach combined with extensive market analysis to ensure that products effectively met the evolving needs of both students and instructors. These efforts resulted in an enhanced user experience, streamlined workflows, and automation of routine tasks.
Orchestrated a seamless transition for the team from a traditional Waterfall development approach to Agile Scrum methodologies. This shift revolutionized the development process, fostering greater adaptability, collaboration, and responsiveness to market dynamics. As a result, project delivery timelines were reduced by 40%, leading to faster time-to-market for critical product updates.
VP, Project ManagerNew York, NY
JPMorganChaseNov 2002 - Jan 2008
Demonstrated strategic leadership by securing executive sponsorship for the transformation of a content-based portal into a highly effective business intelligence tool. Leveraging expertise in prototyping, industry best practices, and persuasive business case development, successfully garnered support from key stakeholders.
Led the end-to-end development and management of a comprehensive suite of 12 web-based applications. These innovative solutions revolutionized workflows, driving a 25% increase in team productivity and reducing processing time by 40%.
EDUCATION
New York UniversityNY
Bachelor of Arts, Sociology
Columbia UniversityNY
Certificate, Database Application Design & Development
SKILLS & TOOLS
Product Strategy & Development • Product Management • Product Development • Leadership • Analytical Thinking • Strategic Thinking • Communication • Problem-Solving • SaaS • Cross-Functional Collaboration • Data Analysis • Market & User Research • User Centered Design • Project Management • Agile • Scrum • Quality Assurance Testing • SAFe • SDLC • WalkMe • Confluence • Jira • Google Analytics • Qualtrics
CERTIFICATIONS
Certified Scrum Product Owner, Scrum Alliance
Project Management Professional, Project Management Institute
Management Accelerator, McKinsey & Company
AWARDS
Product Manager of the Year 2022, McGraw Hill
Product Manager of the Year 2018, McGraw Hill
