SUSAN PATRICK
Administrative and Customer Service Support Assistant
E-
Lagos, Nigeria
-
SUMMARY
STRENGTHS
I am an experienced and dedicated administrative and customer support
virtual assistant with a proven track
record of providing exceptional administrative support to businesses and
individuals. My expertise
spans across calendar organization, to email management, online research,
data entry and management,
community management, event planning and management. Proficient in
Google Suite, Project
Management tools, Canva and Microsoft Office. With excellent
communication skills, my proactive
approach makes me a valuable asset for achieving outstanding results in any
organization.
&
Hybrid
An educational institution aimed at impacting lives of pupils and students
0
Cullbiz Communications
11/2019 - 02/2021
Remote
A retail cable enterprise, that help end users get access to cable networks and
help to resolve issues around their cable subscription.
• Completed 500 data entry tasks promptly, maintaining accuracy.
• Supervised over 50 customers inquiries via phone, ensuring support
efficiency.
Personal Assistant
El-shaddai Covenant Ministries
2015 - 2018
Hybrid
A religious organization
• Captured 100% of pastor's messages accurately for records.
• Documented over 10 meetings, ensuring comprehensive minutes and
action items.
• Compiled over 20 documents for meetings, streamlining preparations.
• Managed over 10 calendars, improving meeting organization.
Tech skills
Proficient with Google Workspace, Zendesk,
Microsoft Teams, Slack, Canva,and project
management tools.
KEY ACHIEVEMENTS
• Improved efficiency by scheduling 10 activities per term.
• Coordinated 15 faculty and staff activities, ensuring seamless
collaboration.
• Resolved 95% facility complaints effectively and promptly.
• Organized 2 meetings per- term for staff and parents, enhancing
Communication.
• Delivered 3 staff trainings sessions, elevating team competencies.
• Came up with extracurricular activities that helped boost school growth
from 120 to 213 children altogether.
Customer Support Assistant
Basic technical skills
Creating meeting agenda, managing clients
calendar and inbox, creating slides and
presentation, customer service support.
Administrative Officer
Doreen Group Of School
Soft skills
Growth mindset, effective communication,
active listening, prioritization, attention to
details and accuracy
EXPERIENCE
09/2021 - 07/2023
SP
q https://www.linkedin.com/in/susanpatrick01
Administrator/ Coordinator of Lagos
Igbo Hangout
* Headed a team that put together one of
the biggest hangouts in Lagos with over 3000
people in attendance and made sure during
and after the event no emergency was
recorded.
* Successfully managed X’ (formerly twitter)
and WhatsApp community of over 200
persons for a event that was held in Lagos.
Youth Regional President El-shaddai
Covenant Ministries
Successfully led over 35 youth members to a
3 days conference from Lagos to Jos and
back to Lagos
SKILLS
Canva
EXCEL
Microsoft officer Suite
Excellent Communication
Gmail
Google Workspace
Online Research
Calendar Management
Email Organization
Meeting scheduling
Community management
Trello
EXPERIENCE
PASSIONS
Customer Service Rep
u
Big J Special Food House
2011 - 10/2014
On-site
A mini fast food outlet, with the aim of satisfying the need of quality food
while still on budget.
• Processed over 200 online orders, achieving high customers satisfaction.
• Handled nothing less than 20 customers inquires via phone, ensuring
support efficiency
• Resolved 90% customers complaints on first contact, enhancing service
quality.
CERTIFICATION
Diploma in Product Management (in-view)
AltSchoolAfrica
Professional Certificate in Virtual Assistant
ALX, 2024
Customer Service Fundamental Course
Oleren, 2024
Career Path Training
German Cooperation In Conjunction with Lagos State Labour and
Employment
Leadership and Community
Engagement
Active participation in community-driven
projects and tailor-made educational
initiatives.
