Susan Odeyemi

SUSAN ODEYEMI PROFESSIONAL SUMMARY I am a versatile remote professional with expertise in customer service, virtual assistance, copywriting, content creation, and graphic design. I streamline administrative tasks, create engaging content, and design impactful marketing materials. Procient in digital tools and automation, I enhance productivity and brand presence. With strong communication and organizational skills, I am dedicated to delivering exceptional service and driving business success. Ready to bring creativity and strategic thinking to a forward-thinking company WORK EXPERIENCE Freelance | Remote Virtual Assistant & Customer Support Specialist Make A Mark Consulting May 2024 - Current • Provide exceptional customer service via chat, email, and phone, ensuring quick issue resolution and enhancing customer satisfaction. • Manage and organize executive inboxes, calendars, and meetings, optimizing workow and productivity. • Handle administrative tasks, including document preparation, report generation, and file management. • Perform data entry and CRM management, maintaining accurate digital records and improving operational efficiency. • Assist in social media management, including content scheduling, responding to inquiries, and engaging with online communities to boost brand interaction. • Support order processing, invoicing, and tracking, ensuring seamless transactions and customer retention. • Troubleshoot customer concerns, escalate complex issues, and collaborate with internal teams to provide effective solutions. Data Administrator Volkomen Concepts Limited May 2024 - Current • Oversee the collection, storage, and organization of data to ensure accuracy and accessibility. • Implement and maintain data security measures to protect sensitive information from unauthorized access and breaches. • Analyze data to identify trends, patterns, and insights that can support decision-making processes. • Provide support to users by addressing data-related issues and ensuring they have access to the necessary data. • Maintain comprehensive documentation of data management processes, policies, and procedures Beta Reader Manager Maximus Books- Free Publishing December 2025 - Current • Managed a team of beta readers for multiple book releases. • Vetted applications and ensured quality feedback. • Coordinated communication and progress tracking via WhatsApp and email. • Maintained deadlines and high-quality standards for all reviews. EDUCATION Bachelor in Engineering (B.Eng) Agricultural Engineering Olabisi Onabanjo University , Ago-Iwoye Ogun State 2016 - 2021 Grade: Second Class Upper Division (Hons) TECHNICAL SKILLS • Customer Relationship Management (CRM) Tools (HubSpot, Zoho, Salesforce) • Email & Calendar Management (Gmail, Outlook, Calendly) • Copywriting & Content Marketing (SEO, Social Media Strategy) • Graphic Design (Canva, Figma) • Virtual Assistance & Administrative Support • Data Entry & Organization (Google Sheets, Excel, Notion) SOFT SKILLS • Strong Written & Verbal Communication • Time Management & Organization • Problem-Solving & Critical Thinking • Creativity & Brand Storytelling • Team Collaboration & Independent Work • Adaptability & Multitasking PROJECTS & ACHIEVEMENTS • Developed and executed social media campaigns that increased followers and engagement by 15%. • Established personalized client follow-up procedures, resulting in a 10% increase in client retention rates. • Created and maintained detailed project management systems, ensuring all tasks were completed ahead of deadlines. • Managed multiple book release projects simultaneously, ensuring timely and quality beta reviews. • Ensured high-quality feedback on manuscripts, resulting in actionable insights for authors and improved final publications. • Facilitated clear and consistent communication between clients and team members, enhancing collaboration and project outcomes. • Organized and maintained comprehensive digital records, improving data accessibility and accuracy REFERENCES Available upon request.