Susan Nyaguthii Muriithi

SUSAN MURIITHI Administrative Assistant SUSAN MURIITHI P.O. Box, 313 Othaya, Kenya -- ㅡ Professional Summary Dedicated and results-oriented Administration Assistant with extensive experience at Gimco Limited, demonstrating expertise in developing efficient service charge collection strategies and ensuring streamlined service delivery. Adept at handling resident issues through procedural tactics, coordinating maintenance duties, and managing annual land rates and leases on behalf of landlords. Proven ability to facilitate timely payments to service providers and uphold high standards in caretaker and cleaner performance. Recognized for implementing electronic filing systems to enhance organizational efficiency. Achieved significant improvements in reporting and communication, resulting in reduced response times for facilities repair and heightened tenant satisfaction. ㅡ Experience Administration Assistant | Gimco Limited | October 2020 – Present Key Responsibilities: Implemented more effective Service Charge collection strategies, enhancing service delivery efficiency. Employed procedural tactics to address resident issues, involving approval from landlords, owners, or management for repairs. Coordinated maintenance and repairs of common area facilities, ensuring optimal functionality. Managed timely payments of annual land rates and leases on behalf of landlords. Facilitated on-time payments to service providers. Ensured caretakers and cleaners met performance expectations. Established electronic filing systems and maintained manual filing procedures. Achievement: Improved reporting and communication skills, reducing response time for facilities repair and enhancing tenant satisfaction, resulting in cost savings. Office Attendant | Pumping Hydraulics Limited | October 2017 – April 2019 Key Responsibilities: Maintained positive client-company relations through effective order follow-ups and delivery coordination. Received and assisted visitors. Prepared and wrote quotations. Reconciled customer queries and collected payments. Quality Assistant Officer | Prolab Limited | November 2015 – April 2016 Key Responsibilities: Prepared media for analysis. Conducted microbial analysis on various samples. Interpreted results. Cleaned and maintained lab equipment. Collected samples from customers. Maintained accurate record-keeping. Achievements: Demonstrated expertise in sampling, food hygiene, food analysis, and meticulous record-keeping. Marketer | Shark and Interconsumer | December 2013 and October 2015 Key Responsibilities: Ensured well-organized and appealing product displays with proper sealing and accurate expiry dates. Created product awareness among customers. Maintained comprehensive record-keeping. Quality Assurance Officer | New Kenya Cooperative Creameries | January 2013 – April 2013 Key Responsibilities: Conducted sampling and pre-treatment of samples. Sterilized lab equipment. Ensured proper hygiene practices. Maintained meticulous record-keeping. Contributed to the milk processing process. Achievements: Gained industrial exposure in milk processing, food hygiene, sampling, food analysis, food packaging, and record-keeping. ㅡ Education Diploma in Food Science and Technology, Credit (Upper Division),- Diploma in Food Science and Technology, Credit (Upper Division) ㅡ Skills Administrative Efficiency Communication and Interpersonal Skills Maintenance Coordination Financial Transaction Management Record-Keeping Customer Relations Quality Assurance Marketing and Product Display