Susan Leonardo

 Susan Osorio Leonardo 624 D. Jorge Street, Pasay City Metro Manila, Philippines 1303 Tel. No.:- Mobile: - Email:- PERSONAL DATA Date of Birth: Jan 30, 1970 Gender: Female Civil Status: Single Nationality: Filipino WORK EXPERIENCE 1. Position: Store Manager Duration: Oct 20, 2002 – December 31, 2015 Company: Link & Options Company Industry: Internet Café Location Pasay City Job Description: Assists in the planning, design, documentation, and implementation of various systems to include desktop PC’s, servers, network equipment, and software applications. Monitors and maintains the use of the Cafe’s scanner and printers. Develops, maintains, and monitors procedures for all server backups. Monitors, plans, and coordinates the distribution of client/server software and service packs. Makes recommendations for new equipment and services to purchase and works with various vendors for procurement. Perform on-site and remote technical support. Assist in the organization and inventory of all hardware and software resources. Creates and maintains good technical documentation. Provides emergency on-call support on a rotating schedule. responsible for the configuration, implementation, and maintenance of computers Ensure the security and the smooth running of operations Promote a positive work environment by maintaining respectful interactions with colleagues and customers. 2. Position: Technical Staff Duration: Apr 14, 2000 - Feb 14, 2002 (1.8 yrs) Company: Staff Alliance Inc./Prosearch Inc. (Eastern Telecoms Philippines, Inc.) Company Industry: Human Resources / Manpower & Recruitment Location Makati City Department: Service Order Management Job Description: Ensures timely and accurate work plan/scheduling of service order. Ensures that all information is at the exaction and details of a service order are adequate, correct and properly disseminated to the implementing entities (contractors and internal implementors). Ensures proper monitoring of service order, implementation cycle through coordination with the implementing group as well as monitoring of customer waiting time (CWT). Ensures document update such as Integrated Customer Management System (ICMS) Service Order (SO). Assignment of Service Number & updating of master/linecard whenever necessary. 3. Position: OSP Dispatcher Duration: Jul 22, 1998 - May 30, 2000 (1.9 yrs) Company: ATM Personnel Assistance Inc. (Smart Communications, Inc.) Company Industry: Human Resources / Manpower & Recruitment Location Makati City Department: OSP Engineering Job Description: Collates/consolidates/analyze statistical data of fault restoration of Fiber Optic and Copper Cable and subscribe line installation. Provides recommendations for network improvement. Ensures accuracy/completeness of required documents for newly turned-over facilities. Preparation of Facility matrix for copper and fiber optic cable facilities. Ensures outside plant plans and protocols are complete and updated as dimmed necessary. Monitors losses of fiber optic facilities vs. power budget and initiates preventive maintenance, if necessary. 4. Position: Engineering Assistant Duration: Dec 4, 1996 - Nov 14, 1997 (0.9 yrs) Company: Digitech Communications Corp., (Phils.) Company Industry: Telecommunication Location Amorsolo St., Makati City Department: OSP Engineering Job Description: Provides and assists to the senior engineer in undertaking research and planning the installation of outside plant construction. Assist in the revision of the AutoCAD designs. Assist in the PABX, telephone sets and wiring installation/repairs. 5. Position: Project Engineering Assistant Duration: Jun 16, 1994 - Nov 30, 1996 (2.5 yrs) Company: Philippine Long Distance Telephone Co. Company Industry: Telecommunication Location Ayala Ave., Makati City Department: OSP Engineering Job Description: Provides assistance to senior engineer in the undertaking of basic technology research and conducts field trials regarding product development and improvement. Assists in the preparation and revisions of specifications, standard practices of outside plant materials to keep up with new technologies and management processes. Evaluate and accepts of various outside plant materials. Provides assistance in establishing and formulating of new engineering outside plant practices and procedures. Provides assistance in trouble investigations EDUCATION   Highest Education Second Highest Education Education Level: Bachelor's / College Degree High School Diploma Education Field: Engineering(Others) Course: B.S. Electronics and Communications Engineering High School Grad School/University: New Era College New Era College Location: Central Ave., Diliman, Q.C. Palanca St., Quiapo, Manila Date: Oct 1988 - May 1994 Jun 1982 - May 1986 LICENSES/CERTIFICATIONS License/ Certification License/ Certification No. Date 1. TESDA CAREGIVER ASSESTMENT AND CERTIFICATION PROGRAM- Apr 16, 2004 SKILLS Skill Yrs. of Experience Remarks 1. Computer Hardware Basic Troubleshooting 5 Formatting, Networking 2. Typing 5 36wpm 3. Computer Knowledge in AS400/ICMS, GUI 3.5 AS400/ICMS Operator 4. Microsoft Office 2007 10 Microsoft Word, Excel, Power Point TRAININGS/SEMINARS Date Topic/Course Title Aug 31, 2004- Sep 14, 2004 On-the-Job Training as Caregiver for Pediatric, Geriatric and Adult patients (80Hrs.) Taguig Pateros District Hospital East Service Road, Western Bicutan, Taguig Jan 12, 2004- Jan 16, 2004 Training on First Aid and Basic Life Support (CPR) Courses with Special Award (Certificate of Merit) Social Services Office New Era University Oct 26, 1998- Nov 6, 1998 Training on SMART Integrated Business System (SIBS) Phase I-LEC Training/Integrated Customer Management System (ICMS) Smart Communications Corp. Herrera St., Makati City LANGUAGES SPOKEN Language Proficiency Level Writing (5=Excellent; 1=Poor) Speaking 1. Filipino 5 5 2. English 5 4 AVAILABLE DOCUMENTS Passport Number: EB- Expiry Date: Mar 6, 2018 Place of Issue: DFA Manila Date of Issue: Mar 7, 2013 REFERENCES Available upon request.