Susan Jean A Dacaldacal

SUSAN JEAN DACALDACAL Customer Service Representative Eager to join your team, I am a dedicated professional with a strong track record of enhancing customer satisfaction and driving company success. My proven skills in building client relationships and surpassing sales targets demonstrate my commitment and capability to excel. Contact Experience IQOR Philippines - Bacolod City --https://www.linkedin.com/in/susa nd0326/ Bacolod City, Philippines Education Bachelor of Science in Business Adminstration- Marketing Major La Consolacion College–Bacolod- Galo St, Bacolod, 6100 Negros Occidental Language English Efficiently process new flight bookings. Expertly manage changes and cancellations. Provide detailed itinerary information, including schedules and connections. Assist with itinerary adjustments and booking updates. Deliver clear, accurate, and efficient service for a seamless travel experience. Danby Limited April 2022 - Sept 2023 E-commerce Customer Support- VA Processed orders with efficiency and accuracy. Provided basic troubleshooting support to enhance customer experience. Managed replacements and refunds, ensuring customer satisfaction. Generated sales through targeted customer interactions. Educated customers on product usage, emphasizing key benefits. Transcom- Bacolod Skills Organized Communication Teamwork Meeting deadlines Critical thinking Feb 14 - March 22 Customer Service Rep Aug 2018 - April 2022 Billing Support Representative Addressed customer inquiries with detailed information on internet and cable bills Identified and leveraged upselling opportunities to maximize revenue Provided basic troubleshooting support for service issues Processed subscription cancellations efficiently and accurately Ubiquity Global Inc. June 2016 - July 2018 Financial Advisor Expertly manage high volumes of inbound calls, delivering exceptional customer service. Assess and identify client needs to ensure elevated satisfaction levels. Deliver precise, valid, and comprehensive information utilizing optimal methods/tools. Efficiently resolve customer complaints, offering suitable solutions with timely follow-up. Maintain detailed records of client interactions, process accounts, and ensure accurate documentation. Educate clients on bank statements, chargeback processes, and dispute filing. Character References: Marketing Assistant - Global Contractor Mr. Earl Damirez Ms. Ellen Glice Sesante Admin LCC-B Eteeap Office - Danby Appliances Ltd.-- Transcom Bacolod Mr. Limuel Mayor Supervisor-