Susan Immy N

Susan Immy N Virtual Assistant EXPERIENCE SKILLS Ecopharm Pharmacy, Kampala — Pharmacy Dispenser Tools: Google Workspace Jan 2023- Jun 2025 (Docs, Sheets, Gmail, Calendar, ●​ Managed high-volume client interactions and responded to inquiries professionally. ●​ Maintained organized records and handled confidential information. ●​ Coordinated prescription processing and ensured timely service. ●​ Resolved customer concerns and improved client satisfaction. Libro Medical Centre, Kampala — Clinical Officer Sept 2021- Dec 2022 ●​ Scheduled and managed patient appointments and follow-ups. ●​ Maintained accurate records and documentation ●​ Communicated effectively with patients and supported daily operations. Drive), Calendly, Canva, Zoom, Google Meet, Trello, ClickUp Administrative: Calendar and Inbox Management, Appointment Scheduling, Data Entry, and Internet Research, Travel Plannng. Soft Skills: Communication, Organization, Time Management, Attention to Detail, Customer Service, and Confidentiality. TRAINING Virtual Assistant Course- ALX Africa ●​ Google Workspace, Calendar, and Inbox Management ●​ Appointment Scheduling (Calendly), Canva basics ●​ Travel Planning ( Google Slides, Tripit) ●​ Project Planning ( ClickUp, Trello, Asana) EDUCATION Fortportal College of Health Sciences, Uganda — Diploma Sept 2017 - Dec 2020 Clinical Medicine and Community Health LANGUAGES ●​ English ●​ Luganda ●​ German(basic)