Susan Ethan

SUSAN AJEINU. EXECUTIVE VIRTUAL ASSISTANT-- https://www.linkedin.com/in/susanajeinu Working Remotely Data Entry | Web Research | Email Management | Airbnb Co-Host | Airbnb Arbitrage | Customer Support ● Administrative Virtual Assistant with 2 years of remote experience in executive support, customer service, and Airbnb co-hosting. Skilled in data entry, web research, and email management, with a proven track record of maintaining accuracy rates and improving operational efficiency. ● Adept at managing emails weekly, resolving customer inquiries with a 90% first-contact resolution rate, and streamlining communication processes to reduce response times. ● Expertise in booking coordination, guest management, and optimizing Airbnb operations, resulting in a 15% increase in guest satisfaction and a 10% boost in booking efficiency. ● Proficient in Microsoft Office Suite, Google Workspace, and CRM tools, with excellent communication and problem-solving abilities to support decision-making and enhance organizational productivity. Work Experience Executive Virtual Assistant Jan 2024 - Aug 2024 Partner Soft Company Remotely ● Efficiently managed and entered data points weekly into company databases, ensuring an accuracy rate, which improved data retrieval times. ● Handled an average of emails, prioritizing responses and streamlining communication processes. ● Conducted in-depth web research for various projects, compiling data and insights that supported decision-making. Customer Support Representative, Jan 2021 - Dec 2023 Texting Factory Remotely ● Resolved customer inquiries daily through effective email management and phone etiquette, achieving resolution rates. ● Managed support tickets and conducted web research, reducing response time ● Maintained high customer satisfaction through strong problem-solving abilities. ● Trained new team members, improving onboarding efficiency. Co-host Sept. 2024 - Jan 2025 Airbnb Remotely ● Efficiently managed and prioritized an average of 150 emails and scheduling requests for executive-level staff, ensuring timely responses and optimized calendars. ● Performed data entry and web research tasks with an accuracy rate of 98%, entering over 500 records monthly into company databases and identifying key insights for decisionmaking. ● Co-hosted Airbnb properties, managing guest inquiries, booking confirmations, and resolving issues, resulting in a 15% increase in guest satisfaction ratings and a 10% improvement in booking efficiency. ● Created and maintained documents and presentations for internal use, ensuring they were consistently updated and organized, which led to a 20% reduction in time spent searching for critical documents Skills ● ● ● ● ● ● ● ● ● ● ● ● ● Data entry and data mining Document management and organization Calendar and schedule management Email management and prioritization Proficiency in Microsoft Office Suite and Google Workspace Web research and report generation Time management and task prioritization Excellent communication Customer relationship management Guest communication and inquiry handling Knowledge of Airbnb platform and policies Pricing optimization and market research Experience with Airbnb arbitrage Education / Certification Nasarawa State University, Keffi, Nasarawa BSc Statistics ● ALX Africa Virtual Assistant Training—Sept 2024 ● Short Term Rental Academy Airbnb Co-hosting, Airbnb Arbitrage and Property Finder—July 2024