Susan Eboru

Lagos, Nigeria--(- Amaka Susan Eboru Freelance Writer PROFESSIONAL EXPERIENCE Golden Winners Sports Services January 2020 - present In-House communication Specialist & Sports Coach Communicating with parents via calls and emails Guiding athletes and teaching them the way to play a sport Carrying out administrative sport duties Planning coaching sessions Mentoring athletes Liaising with schools, instructors and tutors EDLP Nigeria Ltd. | Lagos - HR Generalist/Document Content Creator Developed/created over 70 job descriptions documents for different job roles, company and departmental policies. Daily writing of business communication materials such as proposals, HR Reports. Supported and executed HR processes, policies and procedures around compensation, performance management, talent acquisition, talent development and workforce planning Ensured smooth employee relations through proper query management, leave planning and management and HMO management Conducted assessments, interviews for over 100 candidates. Facilitated induction with new staff and ensured proper onboarding which promote employee engagement from the first day. Planned and successfully executed training strategy to support organizations in meeting business goals. Assisted in payroll administration, leave bonus allowance, long service awards, and welfare packages. Developed appraisal form and assisted in performance evaluation of about 100 employees which drives performance culture across the organization. Conducted research on HR strategic needs, collected and analyzed people related data to provide data driven insights. Provided HR administration and support Erudite Legal Practitioners Customer Care Representative Jul 2014 – Mar 2015 Handled customer inquiries, complaints. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, filed services, human resources, operations Managed and coordinated the administrative functions for the staff. Maintained personnel records for 100 employees. Administered, evaluated and recommended changes, as appropriate to the benefits offered by the firm which also included welfare and retirement benefits. Ensured the delivery of high quality legal services by executing HR strategies in alignment with business goals St. Teresa’s College Sep 2013 – May 2014 Commerce Tutor Developed subject curriculum for over 250 students. Facilitated teamwork amongst pupils in a learning environment. Was in charge of overseeing a junior class of 60 pupils. Conducted extra-mural activities for pupils on leadership, mentorship and teamwork. Global Mix Capital Limited & Radiant Day Events Aug 2012 – Sep 2012 Executive Assistant Handled basic entries of income and expenditure Monitored incoming and outgoing mail Took records of client’s events booking Rendered set up and decoration services EDUCATION M.Sc. in International Business Management with HRM Sept 2015 – Sept 2016 Heriot-Watt University | Academic City, Dubai Dissertation: The Use of Intrinsic Rewards on Employee Motivation (Case Study of Fidelity Bank Plc. in Lagos) Some Key Courses: Human Resources Management, Business Economics, International Business, Leadership, Work, Culture & Organization and Research Philosophy & Practice B.Sc. in Business Administration Sept 2008 – Jun 2012 Covenant University | Ota, Ogun Dissertation: Effects of Business Process Management on Organizational Performance (Case Study of Fidelity Bank Plc. in Lagos) VOLUNTEER EXPERIENCE Slum to School Africa - NGO Oct 2013 - Present Volunteer Working with a team of other volunteers to ensure that children living in the slums can get a chance at a better childhood and most importantly at education. Volunteered Roles • Team Lead: Teacher Development & Internship Management 2018/2019 • Team Lead: Pledge Your Birthday Campaign Team 2015/2016 • Team Lead: Psychosocial Support Team - • Member of the editorial and reporting team 2013/2014 COURSES Certificate in HRM –Recruitment (Allison & Co.) May 2020 Google Digital Skills for Africa (Fundamentals of Digital Marketing) April 2020 Certification Course in Human Resources Management (Piston & Fusion) Aug 2019 Certification Course in Events Planning & Management Apr – May 2013