Susan E. Obire Asagba

I am a versatile Customer Support and Marketing Specialist with extensive experience in providing exceptional customer service, technical support, and business development. Over the years, I have developed a strong ability to engage customers across multiple channels, resolve complex issues with empathy and efficiency, and support marketing campaigns that boost brand awareness and sales.

My background includes working with both established companies and running my own small business, which has given me a unique blend of skills in customer relations, sales, and operations management. At C&l Leasing Ple, I managed customer inquiries via phone, email, and live chat, troubleshooting issues and ensuring a smooth service experience. As a Marketing Officer, I helped onboard users onto a mobile app, provided ongoing support, and collaborated with teams to improve user adoption and Satisfaction.

In addition, I founded Yuba-Dècor, a small home décor business that specialized in custom throw pillows and curtain installations. I leveraged social media platforms such as Instagram and WhatsApp Business to market products, build a loyal customer base, and manage logistics for nationwide deliveries. This entrepreneurial role strengthened my skills in digital marketing, negotiation, customer support, and inventory management.

I am proficient in several CM and help desk platforms, including HubSpot, Salesforce, Zendesk, Intercom, Jira, and Freshdesk, along with communication tools like Microsoft Teams, Slack, and Zoom. I combine technical expertise with strong interpersonal skills-such as empathy, active listening, time management, and problem-solving-to ensure excellent customer experiences.

Currently, I am enhancing my skills through Project Management training, aiming to support teams more effectively in planning, coordination, and delivery of projects. I am eager to bring my customer-focused approach and growing project management expertise to new opportunities where I can contribute to business success and customer satisfaction.

I am committed to continuous learning, adaptability, and delivering high-quality results in all professional engagements.

If you're looking for a reliable, motivated specialist who understands customer needs and can help your business grow, let's connect!