Susan Douye Kowei

When it comes to delivering exceptional customer service, I believe that every interaction is an opportunity to create a positive experience. My name is Susan Douye Kowei, a Customer Support/Service Representative. With my background in English and Literature, combined with hands-on experience in customer service and management, I am eager to bring my passion and skills to businesses.

In my previous roles, I have effectively handled customer inquiries via various channels, ensuring that each customer feels valued and understood. My ability to communicate clearly, along with my problem-solving skills, allows me to assist clients with product information, order processing, and issue resolution efficiently. I pride myself on maintaining accurate records of customer interactions, as I understand how important it is to keep track of each client’s needs and support history.

I hold a Bachelor of Arts degree in English and Literature, which has equipped me with strong communication abilities and a keen eye for detail. Additionally, my experiences as a customer service representative and branch manager have solidified my expertise in delivering outstanding service and achieving high customer satisfaction scores. Furthermore, I have enhanced my skill set with a Digital Witch Support Community In-Demand IT Skills Training Certificate and a Jobberman Soft-Skills Training Certificate, ensuring I am well-prepared to meet the demands of modern customer service.