Suryatrisha Ghosh

Suryatrisha Ghosh Vancouver, BC | --| linkedin.com/in/suryatrisha Energetic and results-driven professional with 4 years of experience in a fast-paced and challenging corporate environment, with a special focus on training and development of employees in customer facing roles. Skilled communicator and presenter; capable of producing efficient results under tight deadlines. Key Strengths ▪ Strong interpersonal skills ▪ Growth mentality - ready to learn ▪ Ability to actively listen and solve problems ▪ Multi-tasking, with a focus on meeting SLAs ▪ Effective team player ▪ Proficient in MS Office Professional Experience Corporate Trainer Tata Consultancy Services (TCS), India Aug 2015 - Sept 2019 ▪ Conducted live classroom and virtual instructor led training with focus on ○ Business communication, presentation skills, audience orientation, listening skills and accent training ○ Professional grooming - attire, dining etiquette, telephone etiquette, cultural integration and general workplace etiquette ○ Effective team building through tools like SWOT Analysis, Johari Window, Thomas Kilman's Conflict Management ○ Personal effectiveness, accountability, proactive attitude, time & stress management and assertiveness ▪ Created e-learning content for TCS ILP; created content on 'Agile Behaviour and Mindset' and received Copyrights for TCS ▪ Assessed performance of trainees through presentations, mock interviews and writing tests Freelance Content Writer ▪ Jan 2014 – Jul 2015 Created engaging content for third party e-commerce sites that leveraged sales among young consumers Education ▪ Master of Arts in English, Jadavpur University, Kolkata July 2013 - May, 2015 Achievements ▪ On the Spot Award, July 2019 in ILP, TCS for outstanding contribution to the organization for setting up training center in Mumbai ▪ Star of the Month, July 2016 in ILP, TCS ▪ School Prefect at Hem Sheela Model School, Durgapur -) and Loreto Convent, Asansol -)