Surya Teja

RESUME SURYA TEJA # 4/96, main road, Amarapuram (M), Anantapur (D), Andhra Pradesh, 515281. Mob No. - - Email :-Career Objective: To obtain a challenging position in an organization that gives me an opportunity for self-improvement and leadership, while contributing to the growth of the organization with my technical and innovative skills. Academic Details: Degree B.SC (MSCS) from S.V. Degree college in year 2018. Work Experience: Tech Mahindra Total : 21 Months Subject Matter Expert : 9 Months Designation: Customer support Associate              Experienced and result-oriented professional with 1 years 9 months of experience in BPO sector. Experienced trainer for guiding new Customer Executives and agents. Support new employees to receive irate calls and assist the supervisors. Ensure that the new joiners are able to maintain their AHT, PRR, RAP, DSR. Liaison between the management and new employees.. Ability to interact professionally with customers and co-workers, both in verbal and written Proven abilities in maintaining excellent employee and customer satisfaction indexes. Perform the tasks of monitoring, organizing, and coaching team on a daily basis. Handle responsibilities of communicating the company's purpose, core values, vision to the front employees. Facilitate cross-functional communication within employees to improve working environment Skilled in prioritizing work and completing task with minimum supervision Excellent working knowledge of computer applications like Microsoft Word, Excel and Web browser. Stress tolerance and has the ability to meet tight deadlines. Achievements:  In Tech Mahindra they conducted a volley ball competition in that our team own Runners cup.  In Ekatavam, I participated in dance competition in that my team will own first prize. Personal Details: Father’s name : P.S. Sreenivasa Guptha Permanent address: D no: 4-96, Amarapuram village, Amarapuram Mandal, Anantapur district. Date of Birth Language Known : 06-Aug-1998 : English, Telugu, Kannada, & Tamil Declaration: I am confident of my ability to work in a team (or) independently. I hereby declare that the information furnished above is true to the best of my knowledge. Place : Date : P.S.SURYA TEJA