Suresh Kumar S

Suresh Kumar S No 21 B, Rajammal Street, RV Garden, Tambaram West, Chennai-45. Mobile:- Email:-LinkedIn: suresh-kumar- Professional Summary ✓ ✓ ✓ ✓ ✓ ✓ ✓ OBJECTIVE Over 11+ years of experience in Telecom Operations and Financial accounting & MIS Reporting. Experience in O2C - Billing, Cash Applications & P2P – Vendor Management, Invoice Validation, Quality and Dispute Management. Good in Preparing Financial Reporting in Tableau- Budgeting, Forecasting and Managerial Reporting - MIS, Dashboards & KPI’s. Exposure in working with various Tools & Applications Advance MS Excel, MS Access, SQL and Intermediate Knowledge of Cognos, VBA & BI Tolls (Tableau) Knowledge of Software Development life cycle, following Agile. Knowledge of Lean Projects & Familiar with the Operational Excellence Concepts. Good in Analytics and Quality Standard framework. To obtain a challenging position in an organization that provides an opportunity to quench my thirst for knowledge and utilize my Technical and Managerial capability to contribute for the growth of the same. Education 2007 - ̅̅̅̅̅̅̅ 𝑀. 𝑆𝑐 Software Engineering (5Yrs Integrated) - Kamaraj College Of Engineering, Virudhunagar. Certification Technical Knowledge Languages & Tools Advanced Excel MS Access Skill Level Expert Expert Tableau, Power Bi SQL Server VBA Intermediate Intermediate Intermediate • Masters in Tableau 10 • Business Intelligence Analyst • Power Bi • Business Continuity - ISO 22301 • Automation Anywhere Achievements Experience Summary Name Accenture Cognizant Position Senior Analyst Process Specialist Period Dec’19 to Jun’20 Jun’18 to Nov’19 Accenture Sanvels Consulting Firstsource Pvt Ltd Process Analyst MIS Executive Team Executive Jun’12 to Mar’18 Nov’11 to May’12 Aug’08 to Sep’11 Strength Quick Leaner, Self Motivated, Accurate Result Driven, Always Customer Focused, Smart Worker, Work Under Pressure ✓ Certified with Platinum -Accenture BPO Top Talent Program batch (2015 & 2016). ✓ Awarded with Master Blaster for driving and executing the Automation Opportunity including various Deals - Bi-Annual H2 2015 ✓ Successful transition of Billing and reporting Process from Client Location to Accenture (2012). ✓ Successful Knowledge Transition of Phase I & Phase II reporting activities from Client to Cognizant (2018) Accenture – Roles and Responsibilities Network Operation Senior Analyst Pre-Bill Audit Period: 12/2018 to 06/2020 • Managing a team of 8 with accountability to ensure team meets SLA's agreed with the client monthly. • Handling and Responsible for 198 bill cycle release Including united Stated & Rest of world. • Ensuring customer will receiving the error free invoices by doing root cause analysis on each stage by comparing the variance on the bill revenue. • Conducting performance appraisals to ensure effective motivation of the team members. • Identify potential areas for grooming Team members through regular assessments & monitoring. • Planning the staffing structure in the future course on the projections given. • Ensuring that the quality and services parameters met at all levels. • Oversee day-to-day teams’ operation and performance • Listen to team members’ feedback and resolve any issues or conflicts Cognizant – Roles and Responsibilities Period: 06/2018 to 11/2019 Process Specialist Data MIS Reporting – Business Continuity Management • To handle all facets of BCP Life cycle and Disaster Recovery. • Single POC for all locations for both tech and non-tech incidents. • Documentation review and maintenance on a regular basis. Update the same if required based on stakeholder requirement or learnings from incidents. • Maintain and improvise various templates such as BIA/RA • Regular meeting with NSS to identify the threats to the network infrastructure • Review of the BCP clause in the contracts align the BCP strategy accordingly after consulting with the legal teams. • Liaise with the operations and support functions such as Admin, transport, HR, corporate communication, and network during crises. • Act as a bridge between the operations and the management during incidents to decide on the BCP strategy to be followed to ensure minimum business impact. • Part of individual project communication teams to facilitate smooth communication during incidents. • During internal or external threats, to access the impact and call out to the management to decide on the workable strategies to minimize the impact. • Continuously monitor the news for interested locations and raise flags when signs of a potential incident appear. • Capture lessons learnt after incidents and testing of plans. MIS Reporting – Insurance • Timely deliverable of Phase I & Phase II report as per the scheduled with the agreed quality parameters. • Helping Underwriters by providing accurate Loss Runs • Responsible for preparing and publishing critical reports Ultimate Premium Forecast & General Managerial Report • Automated 4 Process with the reduction 0.5 FTE with the accuracy level of 100% Intermediate knowledge in COGNOS Application • Mentoring People & Providing Technical and Process knowledge Accenture – Roles and Responsibilities Period: 06/2012 to 03/2018 Process Analyst Global Billing & Reporting - Telecom • • • • • • • • Worked with Network Service Billing Team on processing sales order and generate bills to customer through IBM Mainframe as a core activity. Processing the Orders within the agreed time lines and maintaining 100% accuracy on the generations of invoices on time. Dispatching and chasing the invoices till the delivery to the customer. Handling direct customer queries and creating win-win relationship with Customers to ensure customer satisfaction by achieving delivery and service quality norms. Responsible for Creation of Billing Operations Critical KPI reports. Analysis reports & Dashboard Presentations on periodical basis for the client’s Top Management review. Accountable for preparing and circulating MIS reports (Bill Run Control Template, Cost v/s Revenue, Unbilled Inventory, On Hold reports, Interlock Dashboards & KPI’s) to top management. Visualization of Weekly Dashboards, Monthly KPI‘s & using Tableau and publishing and presenting it to the clients on Web. 36 Process where automated and UAT signed off by the respective clients. Dispute Management & Cash Application - Telecom • Responsible for responding & resolving the customer resolution through various Tools EBS & Siebel for both consumer & corporate customers. • Root cause analysis on the dispute to identify the nature of the dispute. • Coordinating with various teams to fix the issues (End to End process from Provisioning, Billing Operations, Sales , Payment and Rating Support) • Extracting data from various tools (CDR, RTQM) to Analyze further on the usage dispute proof and route to the respective team for further validation. • Credit posting and invoice generation through SAP CRM. Projects • • • Project Title: Global KPI Dashboard Period: Jan 2017 – Sep2017 Description: Creating & Publishing of Dashboards ▪ Collecting information, Analyze and converting it into a meaningful dashboard in tableau ▪ Weekly catch-up call with clients to calibrating the status on development ▪ Publishing into Tableau server, Scheduling of data source. ▪ Creation of user/groups to view/edit dashboards with the access granted Control & Functions: Joins, Blending, Calculated Fields, Table Calculation and SQL Query. Project Title: SITA Period: Aug 2016 – Dec 2016 Description: Re-Billing of partner customer (UPS) and dashboards ▪ Design and coding of query as per the feasible study / detailed Study approved from the operations team. ▪ Module by module creation and send for approvals as per agile module. ▪ Deploying into user and test it(UAT) Control & Functions: Joins, Tableau Functions &Table Calculation. Project Title: Reporting Tool Period: Mar 2015 – Oct 2015 Description: Optimizing of process of manual doing reports (Daily & Weekly) into automated ▪ Gathering several inputs from the process expertise (non-technical staff). ▪ Design and coding the daily & weekly dashboards send to the stakeholders ▪ Implementing and testing on the live environment. Control & Functions: VBA MS Access & MS Access forms and functions. Sanvels – Roles and responsibilities Period: 11/2011 to 05/2012 MIS Executive • Responsible for preparing weekly and monthly dashboards on Purchase Order, Sales Order and service logs. • Generate and distribute management reports in accurate and timely manner. • Develops MIS documentation to allow for smooth operations and easy system maintenance. • Perform data analysis for generating reports on periodic basis. • Provide strong reporting and analytical information support to management team. • Analyze business information to identify process improvements for increasing business efficiency and effectiveness. Firstsource – Roles & Responsibilities Period: 08/2008 to 09/2011 Team Executive • Managing a team of 8 with accountability to ensure team meets SLA's agreed with the client on a monthly basis. • Timely deliverables of operational activities (TAT metric) such as Credit Reconciliation processing/Fraud management. Handling 23 circle errors & query, maintaining dashboard & circle coordination. • Managing the workflow, escalation procedures, case analysis with CDR details. • Conducting performance appraisals to ensure effective motivation of the team members. • Identify potential areas for grooming Team members through regular assessments & monitoring. • Planning the staffing structure in the future course on the projections given. • Ensuring that the quality and services parameters are met at all levels. • Analyzing the training need & accordingly preparing training modules for imparting training on soft skills/ product/ process. Conducting Continuous audits on MIS to ensure compliance and sound functioning of the process. • Personal: • • • • • • Date of Birth: 03 May 1984 Languages Known: English& Tamil Father’s Name: Subramanian Nationality: Indian Marital status: Married Hobbies: Playing Carom & listening Music Declaration: I would welcome the chance to work in your company and make a significant contribution; I hereby declare that the information furnished above is true to the best of my knowledge. Place: Chennai Date:- (S. Suresh Kumar)