Suresh

 V.SURESH Contact No-- Career Objective- To work in an environment in which I can apply my knowledge and skills for the enhancement of my career and betterment of the organization. Academic Profile/ Details- Professional Qualification- MBA in HR & Marketing from SREE RAMA ENGINEERING & MBA COLLEGE, TIRUPATHI (JAWAHARLAL NEHRU UNIVERSITY, ANANTPUR) with 79% in 2016. Educational Qualification- 1. B.E from BMS COLLEGE OF ENGINEERING BANGALORE, VTU BELGAUM with 69% in 2014. 2. DIPLOMA in ECE from BSF INSTITURE OF TECHNOLOGY BANGALORE, with 78% in 2011. 3. SSC from BSF SENIOR SECONDARY SCHOOL TEKANPUR, GWALIOR,M.P, with 65% in 2008. TECHNICAL SKILLS: Operating Systems : Windows XP, VISTA, 7, 8. Applications/Software : Well versed with Microsoft Office (MS-Excel, Word, Power Point, etc) AREA OF INTEREST: Human Resource, Marketing. Service Oriented Industry. WORK ORGANISATION EXPERIENCE: Worked as Consultant in CAPGEMINI from July 2022 to April 2023 Worked as a SME in TELEPERFORMANCE PVT.LTD from 2018 to 2021 Worked as a CCE in EUREKA OUTSOURCING SOLUTION from 2017 to 2018 Roles and Responsibilities: Handling Inbound /Outbound calls which are related to either service or sale or related to premium collection. Handling Escalation calls in a very mere way Explaining the product details to customer as per requires and making the customer convince to go for it. Assigning the particular cases which are not in the hands of call center to the concern department to resolve the issue. Supporting Quality Team in Auditing If process updates doing Dip checks and also conduction refresher training while trainer is busy with other works Auditing the calls in the absence of Quality and sharing feedback accordingly. Helping the new joiners on floor in live calls. Interactive sessions with teams to generate ideas and have discussion on product and process. Offer on-going/ new product training to existing on floor employees in the absence or busy schedule of trainer. Conduct refresher courses/ Retrain for new products and updates VOLUNTEER EXPERIENCE Coordinator/Promoter (volunteer) Work collaboratively as part of a team in organizing various events. Participate in meetings, discussing issues and concerns and making recommendations as well as participate in sports and other initiatives. Play a key role in the creation of the Millennium New Year events tickets. ACHIEVEMENTS AND EXTRA CURRICULAR ACTIVITIES Coordinator in one day event in Sri kalashati Govt. Degree College. Coordinator in Management Level Man Meet in College. Secure 2nd position in Brand Quiz at National Level Management Meet. Secure 2nd position in 2nd EDITION of BRAND QUIZ. Secure 2nd position in Business Quiz held in SV UNIVERSITY. Secure 2nd position in Drawing Competition. PERSONAL PROFILE Father’s Name : Shri V.MUNASWAMY Date of Birth- : 6TH FEB 1993 Hobbies : Sketching, Listening to music, cricket. Marital Status : Single Language : English, Hindi, Telugu, Kanada. Permanent Address- : Dr: 21-4-115/A Govindnagar Colony A.K.Palli Road, Tirupati-517501 DECLARATION: I hereby declare that all the above information given here is true and best of my knowledge & if any irregularities found i will be solely responsible for that. Date : Place : V.SURESH