Surbhi Maheshwari

CURRICULAM VITAE Surbhi Maheshwari Flat No. 18051, Tower G 14th Avenue , Gaur City 2 Greater Noida West UP- 201009 Mobile No:-,- Email id- CARREER OBJECTIVE To work with a challenging career where I can contribute my knowledge & skills in delivering high performance without compromising on Quality. PROFESSIONAL EXPERIENCE UNITED HEALTH GROUP (OPTUM) Claim Associate 17th August 2015 – 2nd Dec 2017 United Health Group is US life Insurance process • Working with United Health Group where our client is United States individual. Job Profile • • We are working for E&I (Employee and Individual) Non-clinical department. Providing the backend (Offshore) support for the processing of client’s request. Application Knowledge • • • • • • Galaxy – Tool D3 Calculator PICTS EDSS IDRS PEGA – CM & PTPCR • DETECTS • IMS – UNET METLIFE GLOBAL OPERATIONS SUPPORT CENTRE Insurance Associate 19th August 2014 – 12th January 2015 MetLife in US life Insurance process • • Working with MetLife’s where our client is United States individual. We are working for 5 Ques (Electronic draft suspense (EDS) , Lock box suspense , Lock box suspense equity , Suspense refund & Suspense research) Job Profile • • Working in New England Financial Lock Box (NEF lock box) team. Providing the backend (Offshore) support for the processing of client’s request. Application Knowledge • • • • • • • • • CLDM.BOSS DRS (Manual check) IMS (Main Frame) CTS PICX (Personal insurance customer cross- reference system) MET PACK MET CARE LITE MIDAS ON LINE AUDIT STERIA Process Associate 1st August 2013 – 18th August 2014 Steria in UK banking process • • Working with Steria, where our client is Scottish Widows. We are working for 2 Ques (Request Information and Change Policy (Trust). Where we deal the client request according to the request of client information. Job Profile • • • Working in P4L (EB) - (Protection for life, Existing Business) team. Providing the backend (Offshore) support for the processing of client’s request. Meeting productivity and SLA targets. Achieving 99.75% quality score. • Quality checking for the team Work output. Application Knowledge • • • • • • PEGA AWD (Automatic Work Distributed) IMS (Main Frame) ALIS CITRIX COGEN PROFESSIONAL QUALIFICATIONS • Post Graduate Diploma in Health and Social Gerontology from I.H.E. College, Delhi University in 2013. (Post Graduate in 2013) ( 1 st Division ) • B.Sc. Home Science (pass), specialization in HUMAN DEVELOPMENT AND HUMAN RIGHTS AND FAMILYEMPOWERMENT from Institute of Home Economics, Delhi University in 2012. (Graduate in 2012) (2nd Division ) EDUCATIONAL QUALIFICATIONS • Senior Secondary – Vanasthali Public School , (2008) , New Delhi (CBSE Board) • Intermediate passed in (2006), New Delhi (CBSE Board ) INTERNSHIPS/TRAINING SCHOOL 1. Name of the Organization: RASTA (Helping people to help themselves) New Delhi. Programme Designation Duration : Teaching : As an Intern : Dec 14, 2011to Dec 24, 2011(2 Hours Daily) Target group : School Children Work Responsibilities : Coordinated with organisation and students 2. Name of the Organization: Institute of Home Economics , New Delhi Programme : Each one teach one. Designation : Teacher Duration : 1-2 hours daily for 45 days Target group : Illiterate girl of 17years. Work responsibility : To teach basic English and math's. 3. Name of the Organization : AIIMS Hospital, Delhi Under Duration Target group Work responsibility 4. : Geriatric OPD and Geriatric Ward. : 9-5pm, Wednesday , from 12 sep to 7thNov2012. : General elderly patients, Alzheimer and Dementia Patients : To observe and diagnose the patients. Name of the Organization : Varishth Nagrik Kesri Club, New Delhi Designation : As a Volunteer Duration : Feb 12 to April 9, 2013 (11-2pm) Tuesday Target group : Elders member of the Club. Work responsibility : Social Work EXTRA – CURRICULAR ACTIVITIES • VOLUNTEERED in CELEBRATION OF INTERNATIONAL DAY OF OLDER PERSONS – 2012, through ANUGRAHA – Regional Resource and Training Centre On Ageing Govt. of India. MAJOR STRNGTH • Self motivated and ability to transform the motivation into others. • • • • • • • • • • Proficient in Internet, E-mail, basics of Computers etc. Team oriented and proactive. High degree of interpersonal and communication skills Excellent in both oral and written communications in Hindi and English Deadline oriented with good project management skills Ability to think strategically and out-of the-box Highly self motivated and a team player Computer/word processing and standard office software skills. Ability to manage multiple priorities General ability to express clearly and concisely ideas and concepts in written and oral for PERSONAL DETAILS Father’s Name: Late. Sh. Kanwar Sudhakar Maheshwari Date of Birth: 28th May 1989 Nationality: Indian Sex: Female Marital Status: Languages known: Married English and Hindi Note: I do hereby declare that the above-mentioned information is true to the best of my knowledge. Date…………………………… Place………………………….. (SURBHI MAHESHWARI)