Surajkumar N

CURRICULUM VITAE SURAJ KUMAR N S/O Manjappa N #E-16-A Near Govt Hospital Munirabad TBP Koppal (Tq & Dist) Karnataka 583233 Email-id:-Mobile: - CARRIER OBJECTIVE: To associate myself with an organization where there is an opportunity to contribute to update my knowledge and strive hard for organizational and personal growth and to bring out myself as an efficient and successful engineer. Career Snapshot* Company Sequential Technology International Omniglobe Information Technology (Website: www.sequentialtech.com) Process Associate (Network Operation) December 2018 To till Now Designation Duration Formerly known as Educational Details: • B.E in Electrical and Electronics from Sir M Visvesvaraya Institute of Technology, Bangalore from 2012 to 2015 Percentage 63% • Diploma in Electrical and Electronics from Sandur polytechnic, Yeshwantagara Sandur from 2009 to 2012 percentage 76% • Xth in Vijayanagara Composite Pre-university high school Munirabad Koppal (tq&dist) in 2007 percentage 54% TECHNICAL QUAIFICATION: Languages : C-Programming, java Other Knowledge : MS office and Internet. PROFESSIONAL EXPERIENCE: 2 Year's Project: EarthLink is now Windstream Wholesale • • • Metasolv System (TBS) Wave Ticketing system (Wisor Helpdesk) • Metasolv (TBS): TBS is a user-friendly application developed by Oracle. The Metasolv/TBS will work through Citrix/XenApp. This is task based app where the users can generate essential tasks from the existing list and assign to respective teams to make sure the incident up to date and minimize risks. It allows users to update information about incident, modification (Supp) and cancellation. This helps the provisioner to process the orders and manage them efficiently • XO Gateway – Gateway is a tool, which enables to communicate with our internal systems and external entities regardless of the protocol. This simplifies and expedites transactions with the companies with whom our organization deals with. It involves Transaction, Interface, Report and Notification Management • Wave: It is created by Oracle. Wave completely depend upon status of the incident. If someone complete his/her work then change incident status, then that instance move to another team to work and goes on. The Wave allows users to update incident information, modification and cancellation Roles and Responsibilities: • Analyzing the order request received from the client’s based on the parameters such as the request type, bandwidth, term, framing & signaling and info required for expedites etc • Pre order validation includes the validation of CFA (Customer Facility Assignment) and Customer Address using our Validation tool in WEB VFO (Virtual Front Office), which is interconnected to LEC’s (Local Exchange Carriers) system through our Exchange Path • Place orders on carriers and track them and coordinating between Sales, Circuit design, Ordering and Network activations team • Attending to the clarifications (if any) posted by the LEC. In this course, we call LEC and resolve the clarifications or sup the order to make necessary changes • Follow up and escalate to get the FOC (Firm Order Confirmation) from the LEC on time and ensure the circuit delivered to the customer within the desired due date (DDD) • Maintaining constant communication with the client and vendors (such as CenturyLink, Verizon & AT&T etc.) while following above mentioned steps Personal Qualities: • Strong leadership and motivational skills • Good communication skills in written and verbal both. • Ability to produce best result in pressure situation. • Ability to work in team as well as in group. PERSONAL DETAILS: DOB: :- Gender: : Male Nationality: :India Marital status : Married Languages Known: Kannada Hindi, English, Telugu DECLARATION: I hereby declare that the information furnished above is true to the best of my knowledge. DATE PLACE: BENGALURU (Suraj Kumar N)