Surafel Getachew

I’m Surafel Getachew, a Highly competent, seasoned Customer Service Support, with 4+ years of experience, with a proven track record of delivering exceptional support while ensuring the timely completion of projects with utmost confidentiality. I thrive in fast-paced virtual environments by following established procedures and practices.

My exceptional organizational skills enable me to provide top-level client support, resolve issues, and build strong relationships that foster loyalty and growth.

I’m passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement. Handled all customers, using the "White Glove Treatment," with exceptional end results. A proficient multi-tasker, intelligent learner, very detail-oriented, and ebullient. Always work as an effective team player with my team to resolve customer support-related issues, offer suggestions, and bring positive answers to our customers.

I enjoy working from home as it somehow provides me with the ability to remain determined and self-motivated, I praise respect, and treat others just as I would want to be treated. Once it is customer service, I provide nothing less than world-class! ‍

I have provided excellent services to clients worldwide, including Live Chat Support, Email Support, Ticket-based support, and Phone Support.

I also provide a wide range of administrative tasks which include: Order Processing, Handling PayPal and Klarna disputes, Processing refunds, and Tracking customer packages.

I have professional expertise in Customer service software: Zendesk, Freshdesk, HelpScout, Zoho Mail, Gorgias, Intercom, and Gmail.

I have substantial expertise in Internal communication software: Slack, Skype, Microsoft Teams, and Zoom.

In addition to that, I am tech-savvy and VERY familiar with Programming languages like HTML, CSS, JAVASCRIPT, JAVA, Networking, and SQL.

I have relevant experience in Amazon Cloud Service, Dropshipping, Cryptocurrency/Blockchain, WordPress, Gempages, ChatGBT, and Grammerly.

I believe in providing the kind of support that's so good your customers will tell their friends about it. I love digging into an existing implementation and looking for ways your team can be more efficient while still keeping personal touches.

No matter your product or service, I will study all the documentation you send me to become an expert so that I will be able to provide exemplary, tailored service for your project. I do not shy away from projects that require technical knowledge, either. In addition, I am a native English and Amharic speaker.