Surabhi Singh

Surabhi Singh Contact Number:- E-Mail:- In quest of career enhancements with a reputed establishment in Operations Management Career Snapshot A result-oriented individual with 8+ years of insightful experience in service industry across Oct’2014 till July 2018 with Accenture India as Team Manager – Operations Jul’2012 to Mar’2014 with I Yogi as an IT Analyst – Operations Apr’2010 to Jun’2012 with WIPRO as Process Associate A keen planner with excellent track record of day to day operations, quality centric & meeting service standards An effective communicator with excellent relationship building Key Deliverables Oct’14 – Jul’18 Accenture As ‘Team Manager’ -: Operations Management Ensure and exceed production and quality numbers as per the target Adhere to procedures, control systems for maintaining quality standards Ensure on-time delivery on all SLAs Coordination with team members to ensure we meet all SLA at team level Client Management Ensure high quality services, Coordination resulting in customer delight Respond to customer query/Escalation in a timely fashion and ensure issues are resolved Delivering high value services to exceed customer satisfaction levels Mentoring New Hires Mentoring the performance of team members to ensure efficiency in process operations Focusing on team development and team work by regular touch base with team members to build strong team bonding Previous Experience Job Accountabilities: July’2012 – March’2014 I Yogi As an ‘IT Analyst’ -: Started as an executive and promoted to Executive cum trainer within 10 months Responsible for meeting all SLAs Train the team on new product, services and procedures To improve the performance standards of team Handling escalations Apr’2010 – June’2012 WIPRO As a ‘Process Associate’ -: Worked for a telecom-based process, responsible for AHT, Quality and CSAT score, exceeded on goals for 19/24 Months Trained new hires Handled escalation in timely manner and provide root cause analysis with recommended solutions Earned management trust by serving as key contributor Worked on technical issues and mentor Junior associates with possible solutions Promoted as senior associate in Oct’2011 Education PGPRM from NIILM –CMS Delhi - 2010 Graduated (Tour & Travel Management) from Lucknow University - 2007 Senior Secondary (BIO group) from Ranveer Inter College Amethi UP - 2004 Secondary (Science) from Sarswati Vidya Mandir Amethi - 2002 Personal Details Date of Birth: July 20th 1990 Father Name:Mr. Lal Ashok Chandra Singh Marital Status: Single Language known: Hindi & English Passport:Yes Contact Address: Noida Date-(Signature) Place-