Suprita Shet

Resume Name – Suprita Shet Objective – To pursue knowledge in the field by sharing personal acumen and acquire organisational skills for the growth of the organisation along with constant learning. Age - 34 years Gender – Female Contact number - Email address –-Location – Mumbai Education – B.com from Mumbai University B.com - 2nd class in 2008 HSC – 64 % from Mumbai University in 2005 SSC – 74 % from St Joseph’s High school 2003 Computers knowledge – Computers savvy Work Experience – Total more than 5 years of work experience 1) Worked as a customer relationship manager for 21 months ( July 2010 to April 2012 ) with Lodha group of companies. . Post sales department of top construction company. . Customer life cycle management after booking till possession through calls, emails, face to face interaction, collection, entire documentation , SAP system, Microsoft within TAT, helped sales team at site during new project launches by face to face interaction with new prospective customers, meet individual and team targets. 2) Worked for 9 months ( October 2009 till June 2010 as a front office executive for kalpataru constructions Pvt Ltd. . Handled entire front desk through calls, giving hospitality, walk in customers, receiving documents and payments, giving project details to new customers , coordinating with head office through calls and emails. . Took care of filing & maintained it in Microsoft excel, kept track of office inward and outward,. Maintained daily and monthly collection report, kept track of daily walk-ins and telephone enquiries and entered them in SAP system , Helped sales team at site during new launches by face to face interaction with new prospective customers within TAT. 3) Worked for 16 months ( May 2008 till September 2009 ) as a customer service executive in First source international BPO for UK process. . Receiving inbound calls from UK customers & solve their queries related to internet, credit card, telecom, broadband for addition and deletion of services, making payments, any faults in services, complaints, home move. . Following phone etiquette for best customer experience, complete the calls asap to maintain individual and team performance, take right actions in the system, capture right details and enter the same in the system. 4) Worked for 9 months ( August 2006 to May 2007 ) as a Customer service executive for sales Zenta international BPO for US process. . Make outbound calls, follow phone etiquette, give complete product information, convince customers to buy products, enter remarks in the system, meet individual and team targets and maintain individual and team quality. 5) Worked as an accounts assistant to CA for 6 months ( November 2005 to April 2006 ) for Arvind J Gala HUF . . Maintained accounts in Tally system. 6 ) Worked for more than 4 months ( between April 2005 and March 2008 ) for promotions for Airtel postpaid connection sales, HDFC insurance, Hr recruitment for BPO through face to face interaction with customers. Personal Details – Marital status – Unmarried Languages known – English, Hindi, Marathi, Konkani, Gujarati. Hobbies – Watching movies, listening to music, dancing, designing, visiting new places. Last offered CTC – 300000 /- p.a