SUPRATIK GHOSH
FREELANCE WORDPRESS DESIGNER AND VIRTUAL ASSISTANT
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Kolkata, India
WORK EXPERIENCE
August 2020 - Present
Admin Virtual Assistant | 20Four7VA
Based in Phillipines, 20four7VA is a leading virtual recruiting and staff placement
company specializing in Remote Staffing Solutions and Outsourcing.
Job Responsibilities
- Handling administrative tasks for several clients based in United States
- Supervise and training other Virtual Assistants
March 2020 - Present
Shopify Store Manager | Golf Caddie Outlet
Golf Caddie Outlet is a Shopify e-commerce store dealing in dropshipping Golf
Caddies from renouned brands and is an official reseller of Bat-Caddy, Golf Sellers
Direct, PowerCaddy, MotoCaddy, MGI, Voice Caddie, and many more.
Job Responsibilities
- Managing and updating product pages
- Managing orders from customers, interacting with them regarding issues
- Communicating with vendors
- Fulfilment of orders.
January 2020 - August
2020
Virtual Asistant | Callision Inc.
Worked as a Remote Virtual Assistant for the CEO of Callision Inc. based in New York,
USA. Callision Inc. is a privately owned business Voice Over IP company based out of
New York City providing hosted PBX and Unified Communications.
Job Responsibilities
- Managing recruitment posts and handling potential candidates' data from different
region (Callision Inc. has a number of employees that works remotely from different
parts of the world)
- Researching and analyzing leads in different market that can be a potential customer
for Callision Inc.
- Managing data for another startup (Interns.pro) which started operating from April,
2020.
- Handling various projects and talents (Operations and Human Resource)
September 2019 January 2020
Virtual Asistant | Rugg Media Group
Worked as a Remote Virtual Assistant for a restaurant equipment salesman in Utah,
USA.
Job Responsibilities
- Handling customers' files, communicate with them, manage their orders,
suggest/up-sell new equipment, creating equipment quotation for restaurant
owners/clients.
- I was also managing an e-commerce / classifieds startup, reands.com. I was
responsible for design and development of the website and procurement of items for
the website.
2014 - 2017
Operations Head | United Strings Technologies Pvt.Ltd.
United Strings Technologies is a startup in the field of IT and ITes. The BPO/KPO unit is
mainly engaged with technical projects from UK and Australia while the IT unit is
committed towards offering developmental services for websites, software and
mobile applications.
Job Responsibilities
- Researching competitive market landscape and demands to ensure staying ahead,
expansion opportunities and strategic planning towards the growth of the company
- Evaluating the work of operation level management and other executive leaders
within the company to coordinate technical and organizational activities
- Leading and guiding all managers, ensuring they are carrying out the daily
operations perfectly
- Top tier talent acquisition
- Overseeing the financial aspect towards operations.
2012 - 2013
Technical Support Manager | Limtex Infotech / iYogi Inc.
A collaboration between Limtex Infotech, an IT company based in Kolkata and iYogi,
Inc., a technical support giant in USA, Canada, Australia, UK and the Middle East.
Job Responsibilities
- Receiving tickets/calls from customers across the world regarding issues with their IT
devices
- Remotely fixing issues of customer's devices including computer, printers, tablets,
cell phones, smart TVs, smart TV boxes, etc.
2008 - 2012
Support Executive / Floor Supervisor | On-Process Technologies
(formally BNKe Solutions Pvt. Ltd.)
An ITes company based in Kolkata with voice and non-voice projects from USA and
Australia.
Job Responsibilities
- Interacting with ground technicians of DirecTV (the largest satellite TV company in
USA) and guiding them with their work order for the day.
- Tracking their activities and updating the records of the TV receivers and other
equipment installed at the customer's premises.
- Auditing the records and updating on main DirecTV CRM
- Worked as a procurement specialist for Ariba (an information technology service
company) registering businesses from South East Asia and Middle East
BPO Sales Executive | Vishnu Solutions Pvt. Ltd.
2005 - 2008
The first BPO in Eastern India, Vishnu solutions is an outbound BPO dealing in projects
from USA, Canada, Australia, UK, New Zealand, etc.
Job Responsibilities
- Making telephonic sales of Dish Network subscription packages to consumers of
USA. (Dish Network is the second largest Satellite TV company in USA)
Freelance | Website Design and Development Services
2017 - Present
https://shivazaa.com
https://zjz-tech.com.my
Zhijuzi Data Technology Co., Ltd is a SaaS based POS service provider based in Johor,
Malaysia.
https://epicweld.net
LPIMPORTS LLC manufacture Metal Cutting Machines in Wentworth, NH USA.
https://iwhrooms.com
https://iwhshuttle.com
https://islandworldholidays.com
http://iwh-groups.com
IWH is a group of company focused on tourism and transportation.
EDUCATION
2002
Indian Certificate of Secondary Education | From HLPS (formaly Better High School),
Kolkata
ABOUT ME AND MY PROFESSIONAL SKILLS
I am an organized and meticulous professional with more than 10 years of experience in
corporate field. A good communicator and planner with strong judgement and critical thinking
abilities. A fast learner and constantly self-learning, I am always keen to take new responsibilities
and can adapt to new situation quickly.
Website Design and Development: WordPress, E-Commerce Development (WooCommerce,
Shopify, Big Commerce)
Digital Marketing: Intermediate with Facebook Ads and Google AdWords (Create and manage).
Others: Microsoft Office, Google Suite, Adobe Photoshop, Slack, Hangout, Evernote, HubSpot,
PipeDrive, Asana, Notion, Clickup, etc.
