Sunshine C. Rabaya
Door2 316A, Cogon Drive
Cogon Pardo, Cebu City, Philippines 6000
Mobile No:- /-
Email Address:-LinkedIn: linkedin.com/in/sunshine-rabaya-983381a9
Website: https://sunshinerabaya23.wordpress.com
Career Objective:
Organized and proactive professional with a diverse background in customer service,
technical support, healthcare, ESL teaching, and real estate. Renowned for excellence in
customer service, effective communication, and attention to detail. Skilled in online
applications, fostering positive customer interactions, and adapting to dynamic work
environments.
CORE SKILLS:
* Customer Service and Technical Support
* Social Media Management Basics
* Real Estate Operations
* Communication (Phone, Email, Chat)
* Sales and Marketing
* Lead Generation
* Microsoft Office Suite
* Calendar and Schedule Management
* Multitasking and Efficiency
* Professionalism and Work Ethic
* Photo and Video Editing
Professional Work Experience:
VA - Level1 Technical Support
Sounds Decisions
January 2025 – August 2025
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Dealing with licensed contractors, technicians, plumbers, electricians and homeowners.
Registering new and replacement Units.
Performing troubleshooting for water heater, boiler and combi boiler units.
Handling customer inquiries about the products.
Assisting callers about shipment tracking.
Explaining the unit warranties.
Writing emails for the parts requests, cancellation and address changes.
Sending callers Installer, technician or contractor’s lists to callers via SMS and Email.
Identifying and providing them the part numbers for replacement.
Professional Regulation Commission - Accredited Sales Person
Bachelors Realty and Brokerage Inc.,
November 2018 - Present
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Establish, develop and maintain positive business and customer relationship.
Answer questions about the products
Promoting the real property listings through social media patterns.
Provide guidance and assistance through the process of buying, selling and renting the properties.
Establish rapport and met the customer’s need.
Assisting the clients on their mortgages.
Manage the property for rentals.
Maintain the product knowledge
ESL Teacher
51Talk
March 2024 - December 2024
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Teach English language skills to non-native speakers in writing, speaking, reading and listening.
Assess student progress through quizzes, tests and homework.
Evaluate student progress.
Provide feedback to students and parents,
Prepare classroom and course materials.
Create a supportive and positive classroom environment.
Assign homework and exams.
Professional Caregiver
Lifecare Residences (Assisting Independent Elderly)
June 2019 – December 2023
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8 hours per shift, 5 working days a week
Shifting Schedules
Working on Holidays, Weekends and Overtime
Assisting in feeding through PEG and NGT
Assisting Activities Daily Living
Basic Food preparation and housekeeping
Accompanying residents in shopping, going to church and family gatherings
Assisting mobility
Providing Emotional Support
Health Monitoring (Vital Signs)
Helping them in Living Independently
Telephone Qualifier
Mikrotechnik Inc.,
August 2017 - January 2018
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8 hours shift, 5 working days
Working on Holidays, Overtime and Weekends
Telemarketing
Do outbound calls
Dialing expat investors offering free brochures for investments
Billing and Customer Care Representative
Accenture Inc.,
December 2014 - August 2015
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To identify and resolves the customer billing complaints.
Giving them assistance how to do basic mobile troubleshooting steps.
Help the clients to understand their bills.
Creating ticket for Mobile Replacement
Technical Support Representative
Teletech Inc.,
October 2012 - September 2014
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Working with Charter Telecommunications Account (USA Company)
Providing one call resolutions
Assisting clients regarding the cable, internet and telephone connections
Explaining clients regarding their bills.
Creating ticket for a technician visit.
To maintain their connections and network up and running
Assisting clients the troubleshooting steps over the phone
Guiding clients to download the anti-virus on the computer, security camera and printer
Retention and Customer Care Representative
Aegis PeopleSupport Inc.
October 2010 - January 2012
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8 hours per shift, 5 working days a week and 2 rest days
Night differential shift (2 shifting schedules)
Working on Holidays, Weekends and Overtime
Working with Experian Credit Bureau
Answeredphones regarding credit standing and score
Assisting caller logging in to their online account
Providing them good price to have credit report and score.
Educational Attainment
June 1997 - March 2003
Elementary Graduate
Pardo Elementary School
June 2003 – April 2007
High School Graduate
Tungkop National High School
June 2008 - October 2014
College Undergraduate - Bachelor of Elementary Education
University of the Visayas Main Campus
August 2018 - June 2019
Caregiving Program
Fil-Canadian Caregiving School
CERTIFICATIONS:
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Social Media Marketing Virtual Assistant Course
Real Estate Virtual Assistant Course
TESOL Certificate
