Sunshine Lopez

SUNSHINE LOPEZ B17 L21 GUIJO ST. PHASE 2 LA TRINIDAD SUBD. BRGY CABUCO TRECE MARTIRES CAVITE, Cavite, 4109, Philippines -- Customer Service Representative/ Virtual Assistant WORK EXPERIENCE Peak Outsourcing Makati FEB 2021 - FEB 2023 RECORD RETRIEVAL SPECIALIST This is accomplished by making regular phone calls or through other means of contact with the custodian of record after service of the request. ABOUT ME Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with callers. LANGUAGES Filipino English PERSONAL DETAILS Date of birth- Nationality Filipino Marital status Single As the due date approaches, all communication should intensify to obtain the client’s desired result and all communication with facilities is documented both by paper and within our in-house computer system. Call and establish the lines of communication with custodians of record based on order priority Make approximately 65 to 85 outbound calls per day. Escalate the level of communication (intensity) with custodian as order approaches due date and send proper notices to each location to elicit production of records. Maintain and organized rotation of all work orders in possession to ensure orders are called according to priority (generally by due date). FIS Global Makati AUG 2019 - DEC 2020 CUSTOMER SERVICE REPRESENTATIVE Built rapport with customers through courteous and professional communications. Developed empathetic client relationships and earned reputation for consistently exceeding sales goals. Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction. Assisted customers with product-related questions, feedback and complaints. Maximised customer satisfaction by resolving service issues promptly. EDUCATION Laguna State Polytechnic University Siniloan, Laguna 2017 BSOA Bachelor of Science in Office Administration SKILLS Customer Service Microsoft Office Proficiency Verbal And Written Communication Meticulous Attention To Detail Professional Telephone Demeanour Adaptability Time Management