Sunshine Jeiel Pangan

Sunshine Jeiel Pangan Highly organized and results-oriented. I’m a hard-working individual looking for an opportunity to expand my learnings, knowledge, and skills. CONTACTS Address: Davao City, PH Contact #:- Email Address:- WORK EXPERIENCE Alorica, Davao Operations Manager Assistant | APR 2020 – DEC 2020 • • • Assisted in overseeing day-to-day business operations. Monitored and tracked team progress, and presented weekly business reports to higher management and/or clients. Provided support to each Team Managers pertaining to projects, client issues, and their members. Team Manager | DEC 2017 - APR 2020 • • Organized a team, developed team’s skills by coaching and mentoring, provided guidance to each team member in reaching individual and team goals. Facilitated a team in working on Projects provided by the client/s. Subject Matter Expert | MAY 2017 - DEC 2017 • • Provided assistance and trained over 200+ newbies during Abays and trainings. 200+ Quality audits daily. Customer Service Representative | JUN 2016 - MAY 2017 • • Non-voice account, handled 200+ customer information daily - Assessed issues and provided best solutions. Worked on client projects LTS Pinnacle Holdings (NCCC), Davao – Customer Service Associate - Rewards Department | AUG 2015 - JAN 2016 • • Handled 50+ customers daily in the operations Organized customer and business data (Data Entry, Inventory), and presenting relevant business product information and services to customers. Illumedia Outsourcing, Davao — Internship | JUL 2014 - OCT 2014 • SKILLS Customer Service Communication Leadership Time Management Adaptability Diligent & Patient Computer Literate: Photoshop Google Docs, Sheets, Slides Microsoft Office (Word, Excel, PPT) AWARDS Q1 Top Team Manager Yr. 2019 Alorica, Davao Top Agent Yr. 2016 - Alorica, Davao Benilde Prize for Excellence, Top 3 Finalist Yr. 2015, De La Salle - College of St. Benilde Special Citation for Health Project Title: Still Mind Best Capstone Award, 3rd Place SY. 2015, UIC, Davao Title: Still Mind Performing Arts Award SY. 2015, UIC, Davao Data Encoding, Graphics/Web Design, Photo Editing PSITS XI Mediafest Competition, Best Short Film Award SY. 2015 UIC, Davao EDUCATION University of the Immaculate Conception (UIC), Davao City — BSIT Major in Multimedia (Graduate) OCT 2010 - MAR 2015 Dean’s List – 2 nd Year Enhanced the Creativity Club ETC (President SY-) LANGUAGES English, Filipino