WORK EXPERIENCE
Staff Services Manager III (SSMIII), Department of Human Resources2023-current
Assistant Chief, Selection Services Program
Serves as the principal advisor to the Division Chief
Provides the highest level of policy and program advice, particularly on all Selection Services matters and examination theory and modality.
Assists with raising the efficiency and standards of performance for the Selection Division.
Identifies process improvements for more efficient and appropriate cost recovery, capitalizing on staff strengths.
Creates and enforces learning-culture to develop staff and provide internal succession planning for the Selection Division.
Provides leadership and direction in the exploration of policy and programmatic alternatives that enhance the overall administration of selection related statewide programs.
Directs a large staff including subordinate managers, professionals, and technical employees to ensure operational goals are achieved.
Provides complex selection consultation to departments and management regarding feasibility of various selections tools. Makes recommendations for tool improvement and handles departmental escalations.
Staff Services Manager II (SSMII), Department of Human Resources-
Selection Services Program Manager (Supervisor)
Oversees, plans, and forecasts paid and unpaid examination projects, (approximately $1.5 million)
Identifies process improvements for more efficient and appropriate cost recovery, capitalizing on staff strengths
Creates and enforces learning-culture to develop staff and provide internal succession planning for the Selection Division.
Determines staff workload and assign project work at the level appropriate for staff tenure or stretch assignments.
Evaluates employee performance through coaching, mentoring, timely feedback and recognition, including creating probationary and performance appraisal reports and training opportunities for improved staff performance and job satisfaction.
Provides complex selection consultation to departments and management regarding feasibility of various selections tools. Makes recommendations for tool improvement and handles departmental escalations.
Contributes to policy development, bill analysis and recommendations from the perspective of CalHR and its customers.
Staff Services Manager I (SSMI) Department of Human Resources 2016 – 2020
Process Improvement Project Manager (Specialist)
Served as a change management agent and project manager, implementing process improvement initiatives including communication plans that set expectations and maximize staff adoption.
Reviewed business processes, identified risk, and recommended processes and procedures for improvement.
Liaison to stakeholders for planning, organizing, and implementing process improvement action plans. Tracked, evaluated, and measured effectiveness of the program areas pre and post implementation.
Analyzed sensitive and complex data to identify gaps in tools and/or resources, processes, and procedural standards. Created plans to address employee morale/performance issues to improve effectiveness of program operations.
Provided findings and recommendations to division management team, Business Process Improvement Program Manager, and executive management.
Office Manager/Senior Assistant, Office of the Director (Supervisor)
Supervision/Project Management:
Recruited, developed, supervised, and mentored Executive Office staff engaged in routine and difficult clerical work; reviewed and approved final work products and provided feedback. Provided mentoring and performance evaluations.
Reviewed and approved time sheets and requests for sick & vacation.
Office Manager/Director Support:
Assists the Director in responding to issues/inquiries by gathering information from CalHR divisions Coordinated Executive Staff to resolve sensitive issues; acted independently and took appropriate action informing general public of state personnel policies and operations.
Maintained a workload/assignment control system to track assignment status and due dates.
Led executive sponsored projects.
Prepared reports and responses to issues/inquires raised by the Governor's Office, members of the Legislature, agency, and members of the public. Independently researched problems, questions, and general issues.
Developed confidential and sensitive issues memos and reports on behalf of the Director for the Governor's Office; developed briefing materials for the Director's meeting with the Governor's Office, Legislators, labor unions and other interested parties.
Analyst, California Public Employees Retirement System (SSA-AGPA)2011 – 2016
Outreach Specialist, Office of Stakeholder Relations (AGPA)2015 – 2016
Led External Visitors Program: connecting senior managers and executives with international delegations based on requested information; coordinates, facilitates, and develops agenda for visit.
Led Ambassador Program Outreach, compiling agendas, working with program area subject matter experts to developing messages and trainings for external ambassadors.
Spoke in front of small and large groups of stakeholders from a variety of backgrounds including internal executive and senior management, labor and retiree groups, employer group representatives, industry associations and coalitions.
Wrote and coordinated communication with external stakeholder groups regarding federal and state policy changes or proposals that impacted CalPERS.
Reviewed and edited communications, presentations, and talking points for tone, sensitivity, and formatting.
Communications Analyst, Office of the Chief Financial Officer (SSA C; AGPA)2012 – 2015
Executive Assistant, Office of the Chief Executive Officer (SSA B-C)2011 – 2012
