Sunshine De Castro

 SUNSHINE H. DE CASTRO Current Address: Block II Lot VII Fatima Townhomes Serrano St., Marulas Valenzuela City Tel (Mobile): (- Email-Address:- Educational Background Highest Education Level: Post Graduate Diploma Field of Study: Post Baccalaureate Diploma in Information Technology Graduate Date: May 2014 Name of Institution: Polytechnic University of the Philippines -Open University Location: Sta. Mesa Manila Level: Bachelor’s Degree Field of Study: Bachelor of Science in Nursing Graduate Date: October 2009 Name of Institution: Our Lady of Fatima University Location: Valenzuela City Employment History Company Name: Sitel Philippines Position: Customer Service Representative / Technical Specialist Representative Date Joined: October 2015 – February 2019 Work Description: Handling Inbound customer service calls, regarding placing complaints, Billing, payments and refunds. Engage in customer retention efforts. Troubleshoot over the phone. Company Name: Kabayan Weekly Newspaper Position: Executive Assistant Date Joined: Sept – October 2015 (Project Based) Work Description: Kabayan Weekly is a Newspaper among OFW’s Filipinos circulated in Dubai, UAE. Executive Assistant of the Publisher from Dubai. Set appointment scheduling and coordinate meetings, conference and arrange travel. Prepare report and other confidential matter. Company Name: Filquest Media Concepts Inc. Position: Administrative Assistant Date Joined: November 2012 up to March 2014 Work Description: Assisting with all aspects of administrative management, directory maintenance, logistics, equipment inventory and storage. Scheduling and coordinating meetings, interviews, events and other similar activities. Preparing business correspondence (often using word processing, spreadsheet, and presentation computer software). Provides information by answering questions and requests Act as a Logistic (Maintains supplies inventory by checking stocks to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies) HR Assistant (recruiting staff - this include checking application forms, maintaining 201 employee records, Ensure that pre-employment requirements are complied with and processed. ) Liason (Process Payments and papers regarding local area such as: BIR, SSS, Pag-Ibig, Philhealth.) Bookkeeper (Processing sales invoices, receipts and payments, and statement of account, Issue invoices to clients, maintain the petty cash fund, preparing monthly, project and annual report. ) Company Name: Sunrise Health Check Diagnostic Center Position: Administrative Assistant Date Joined: May 2012 to October 2012 Work Description: Preparing meeting minutes, meeting notes and internal support materials. Sending and receiving forms for the company Coordinating between departments and operating units in resolving day-to-day administrative and operational problems Receive, approve, and/or decline client invoices Preparing account receivables, statement of accounts) Company Name: Arrow Line Manufacturing Position: Purchasing Assistant Date Joined: January 2012 to May 2012 Work Description: Process the purchased order issued by clients, prepare weekly delivery schedule based on the purchased orders received. Performs any combination of following calculating, posting, and verifying duties to obtain financial data for use in maintaining accounting records: Compiles and sorts documents, such as invoices and checks, substantiating business transactions SKILLS Proficient in the use of: Microsoft Word Microsoft Powerpoint Microsoft Excel Adobe Photoshop CS6 Examination Taken: Type of Exam: Philippine Nursing Examination Result: Passed Education: St. Mary’s College of Baliuag Baliuag Bulacan Secondary/Highschool- Trainings and Seminars Attended: Hemodialysis Training Course Philippine Kidney Dialysis Foundation of the Philippines Sept. 15 2014 – Oct. 17, 2014 Character Reference: Available upon request.