Sunny Guglani | Freelancer Resume

SUNNY GUGLANI C-3/5, 1st Floor, Sector-11, Rohini, New Delhi-110085 Mobile #- & - Email:-&- BCP/DR CONSULTANT & DATA ANALYST Aspiring to be a successful leader and contribute to the Brand and Business profitability of a renowned organization by providing unsurpassed service to the organization PROFILE Result- oriented professional with over 16 years of experience in Banking & Finance, Project Management, Business Continuity Planning / Disaster Recovery. Ability to exercise good judgment and contribute to efficient operations, a customer centric individual honed with excellent interpersonal and communication skill, both written and verbal Skilled in providing timely and meaningful responses to escalations Demonstrated abilities in providing administrative support to the team leader, training and mentoring the new hires in the team Track record of achieving a 100% customer delight by efficiently handling all client queries PROFESSIONAL EXPERIENCE METLIFE GLOBAL OPERATIONS SUPPORT CENTER PVT LTD. Designation – SPECIALIST BCP / DR CONSULTANT & DATA ANALYST Aug 19 – Till Date Responsible for regular BAU tasks in the DR Process like providing support for Onboarding of stakeholders applications DR Plan in eBRP, solving Service Now requests. Also responsible for providing support to stakeholders for TIA consultation and DR Validation or DR Testing. Managing the work related to Gap Analysis Activity – Applications with No DR Plan in eBRP, providing the team accurate data and reports related to this as and when required. Handling data analytical task of weekly metrics preparation for management reporting purpose. All the dashboards for this metrics is prepared in Data Analytical Tool – Power BI. Imparted training to new batches and managing team in absence of Manager. Initiated various process improvements steps for the process like converting the entire weekly metrics into Power BI reporting and introduced the concept of using consolidated trackers for multiple BAU activities on Microsoft One Drive. Accountable for updation of SOP’s and Exemption / Exception Tracker with the regular updates. DECIBEL SCALE MODELS Designation – PROJECT LEAD PROJECT MANAGEMENT Jun 12 – Jul 19 Conducting the Analysis of the client requirement for Model Train Layout Defining the step by step procedure to the client about the Model Train Layout Implementation Making presentations for acquiring new clients and making presentations for existing clients as well to renovate their Model Train Layout as per the current market trend Designing the roadmap for Model Train Layout at the client location and taking approval for the project from the client Liaisoning with the Layout Team and Vendors for project implementation after discussing with them all the requirements of the client Responsible for making all the logistics arrangement of Layout Team after consulting with the client and taking approval for the same from them Taking care of all the activities related to the maintaining and monitoring of project plans, project schedules, budgets & expenditures of the Model Train Layout STALLION GROUP OF COMPANIES (WESTEX INVESTMENTS NIGERIA LTD & LEXUS AUTOMOBILES NIGERIA LTD) Designation – Branch Accountant (AUTO DIVISION) GL Accounting, AP and AR, SALES May 10 – Feb 11 Responsible for handling of complete branch in relation to finance and sales department matters Ensuring the compliance to the policies & SLAs of shared service centre – GL, AP, AR, etc Accountable for sales invoice and trading receipts posting for new car sales in ERP (Microsoft Dynamics GP) Passing entries in ERP (Microsoft Dynamics GP) for interbrand/ interbranch CTC, refund of deposit money to customers Established tally accounting solution for the workshop to streamline all the accounts as per the head office Responsible for providing all financial reports to head office whenever required Reconciliation of Auto-HO accounts and remittance account for workshop Supervising the sales invoice, spare parts purchase, stock transfer entries posted in SCM (Service Call Manager) for workshop Accountable for providing all inventory related reports to head office whenever required Managed the Sales department for sometime in absence of Sales Manager in branch GENPACT Process:WELLS FARGO BANK GL Accounting and Reconciliation May 06 – Apr 10 Subject Matter Expert Designation – Process Developer Resolve out of balance conditions resulting from the capture process in item processing and other department within the banks and from Federal Reserve Bank Reconciliation of open items at month end and closing & reporting the same to senior management Rectifying suspense entries created due to imbalance of GL Managed posting of journal entries related to customer adjustments Maintaining Quality Control Checks Imparted training to new batches and managed team in absence of Team Leader An acting back up for the entire team for all activities across all units as & when required. Handled trainees independently by maintaining all quality parameters and meeting Production Target Initiated various process improvements steps for the team along with giving client specific training to the associates by detecting frauds after performing extensive research and analyzation on check images Handled escalated complex cases of adjustments & worked in coordination with the collection department to close open cases Accountable for updation of SOP’s and Exception Tracker with the regular updates Preparation of Productivity report and NPT report for the entire process Evaluation of error report and suggesting measures to reduce errors within the process Key Accomplishments Promoted to Process Developer within 15 months of joining the organization Received management appreciation and three bronze awards for being a valued team player Transitioned new error types (Internal cash item, Reversing entry and EE in PT ) within existing TOG - Simple Adjustments process and trained the team on those error resolutions Credentials of receiving “Lean Certification” for providing different Lean ideas to save time in processing DELHI MERCANTILE COMPANY Designation – Accounts / Inventory Executive Sep 05 - Apr 06 Posting of the journal entries related to GL, AP and AR into Tally 6.3 Providing financial reports to the management whenever required Accountable for raising invoices for Accounts Receivable Responsible for Inventory management Issuing of Debit/Credit note for short/excess & rejection of materials STANDARD ACCESSORIES Designation – Accounts Executive Jun 04 – Aug 05 Posting of the journal entries related to GL, AP and AR into Tally 6.3 Providing financial reports to the management whenever required Accountable for raising invoices for Accounts Receivable EDUCATIONAL & PROFESSIONAL CREDENTIALS EXECUTIVE MBA (FINANCE); 2009 EIILM University B.COM (PASS); 2005 Delhi University PROFESSIONAL DIPLOMA IN FINANCIAL ACCOUNTING AND TAXATION Apar India Institute COMPLETION OF TALLY GRADUATE COURSE Apar India Institute STRENGTHS Enthusiastic and positive attitude Extensive conceptual understanding & analytical skills Effective team player with strong interpersonal skills Quick learner and resilient with enormous energy Possessing strong result oriented mindset PERSONAL INFORMATION Father Name: Gulshan Lal Guglani Date of Birth:26th January 1984 Gender:Male Blood Group:A+ (Positive) Nationality:Indian Marital Status:Single Languages Known:English, Hindi and Punjabi Hobbies:Travelling & Jogging, Watching Formula-1 motor racing & Tennis Passport No.:P- References: Available upon request Date: (SUNNY GUGLANI)