Sunny

SUNNY KUMAR GUPTA 127/2, Main Pusta Rd, Gopalpur, Delhi 110009 -- A friendly, enthusiastic, and hardworking individual with 1 year of management experience. Able to learn new tasks quickly and proficient in growing key customer relationships, Represent establishment with friendly, professional demeanor at all times. Professional Experience HEERA JEWELLERS, kUCHA MAHAJANI, CHANDNI CHOWK Sales Executive, Feb 2021 – Present Greeted the customers as they arrive at the counter and asked them how they would like to be assisted. Listened to customers requirements closely and provided them with information on available pieces and sets. Showed the customers their desired pieces and provided information such as setting types, stones, and cuts. Assisted the customers in making decisions to buy jewelry pieces or sets and suggest alternatives and complementing. Resolve customer complaints or answer customers' questions regarding policies and procedures. Led customers through the buying process by boxing, wrapping and bagging their purchases. Contact customers to persuade them to purchase merchandise or services. MVDL E-COm PVT. LTD (Green go corPration) Hauz Khas Customer Care Executive, Dec 2018 – Nov 2019 Resolve customer complaints or answer customers' questions regarding policies and procedures. Answer questions about product features and benefits. Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems. Contact customers to persuade them to purchase merchandise or services. Sell products being promoted and keep records of sales. TMR Services, AzadPUR, DELHI Customer Care Executive, Floor Incharge, Jan 2017 – Jul 2017 Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems. Contact customers to persuade them to purchase merchandise or services Sell products being promoted and keep records of sales.  Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter. Education Indira Gandhi National Open University, New Delhi, Delhi MA, Political Science(MPS), Present School Of Open Learning, New Delhi, Delhi B.A Programme, May 2015 Govt Boys Sen. Sec. School DR Mukherjee Nagar, New Delhi, Delhi May 2010 Additional Skills Judgment and Decision Making Computers and Electronics Education and Training Sales and Marketing Active Learning Administration and Management Complex Problem Solving Customer and Personal Service Personal Information Gender: Male D.O.B:26/Dec/1992 Marital Status:Married DECLARATION I hereby affirm that all information given above is true to the best of my knowledge and belief. Date Sunny Kumar Gupta Place