Sunish Cherian

 - Administration Officer with a focus on driving customer satisfaction and expertise in Remittance and Foreign Exchange solutions. Self-motivated professional with expertise in highly skilled communicator and team building. Demonstrated outstanding performance to the best ability to produce effective result oriented with 7 years of UAE experience. Worked in Customer service & Retail Sales Consultant position with Travelex Worldwide Money at Abu Dhabi International Airport. S K I L L S Data Entry skills Customer service Interpersonal, Soft skills & Communication skills Banking and financial records Document Controlling Microsoft Excel, Word Cash Management Microsoft Outlook W O R K E X P E R I E N C E C U S T O M E R S E R V I C E ( RETAIL SALES CONSULTANT ) TRAVELEX WORLDWIDE MONEY / Oct 2018 - Jul 2020 / ABU DHABI Analyzed and facilitated Customer flow of foreign exchange based on Customer’s travel requirements on Departures & Arrivals at the Airport & currency exchange of base currency to destination currencies for more than 60 currencies across the globe. Consolidation of separate Cash into one single bundle and transfer to main branch to distribute according to branches in circulation of stock based on requirements. Used every opportunity to up-sell and cross-sell. Cooperative team player with positive attitude. Adhere to company and location policy and procedures, including Audit, Risk, Health & Safety, Security and customer service requirements. Prepared Sales Report for sending Daily reports for Sales Targets achieved based on specifications per day. Managed Till stocks. Responsible for restocking & consolidation for daily trade. Followed KYC policy as initiated transactions and opened customer accounts, to ensure ‘ Know your customer’ Policy frequently. Ensure Compliance to legal and corporate requirements. Maintain high standards of housekeeping and presentation of stores. Monitored Customer transactions and reporting of suspicious transactions. Maintain high standards of housekeeping and presentation of stores. Time management skills Bilingual & Multilingual M I S Report Preparation Adaptability Business Development skills Phone Etiquette & Negotiation Skills Team management Problem resolution Customer Needs Assessment L A N G U A G E S English Arabic Hindi French Tamil P E R S O N A L D E T A I L S Date of birth 19-August Nationality Indian Visa status Transferable Produced increased weekly sales total more in revenue using suggestive selling techniques and promoting add-on purchases. Adopted a successful hands-on sales approach, demonstrated products to customers, discussed features and actively listened to any objections. Resolved conflicts calmly using exceptional problem-solving and interpersonal skills. Increased sales by 45% by creating and implementing new displays to improve merchandise accessibility. Provided support to customers by resolving their sales and service issues. Provided customers with product and service information. Managed store and kept up-to-date on products and promotions resulting in increased sales. Completed Daily Sales Reports, reported safety violations, CCTV Checks, Alarms, repair requirements for equipment, property damage and/or theft, unauthorized persons within area, and any unusual events. Completed training within required timelines. Produced communication strategies to meet client's KPI’s and Targets. Paid close attention to customers' concerns and addressed their queries and achieved an exceptional level of customer service. M E R C H A N T A D M I N I s t r a t o r FIRST ABU DHABI BANK / May 2015 - Jun 2017 / Abu Dhabi Merchant Administrator with a successful background in leading highly performing teams to meet or exceed objectives. A tactical and inspiring team builder, team development, and delivering excellence. Paid close attention to customers' concerns and addressed their queries and achieved an exceptional level of customer service. Carried out reconciliation of transactions and sending daily Sales Reports to the Line Manager. Earned recognition for outstanding performance in close quarters, simulating Management Information System Reports and Daily Reports to Portfolio Managers and Departmental Heads, and participating in various live-training exercises. Responsible for monitoring various company databases to ensure accuracy of inventory. Abide by Central Bank protocols, Internal policies, Controls, procedures & guidelines regarding Anti money Laundering & Customer Due Diligence. Document controlling for collection, scanning and uploading documents following set procedures. Proficient in computer software programs such as First Data, MS Outlook and database systems. Proficient typing skills and processing multi-tasking transactions. Work with documents and records across various departments, including portfolio and charge back team. D R I V I N G L I C E N S E Driving license category Indian Driving License Used First Data software, documented all information from customer/client calls and onsite service calls encoding Easy Payment Plan conversions, Balance transfers, Banking & Non banking transactions for conversion into installments. Worked tirelessly to resolve customers problems to their satisfaction, which resulted in a loyal customer base and increased company's positive reputation. Quickly and efficiently processed merchandise returns and exchanges. Efficiently handled an average of 70 customer service calls daily. Ensured high customer retention rates by extending subscriptions and offering customers discounts and promotions. Handling and opening of new accounts including Know Your Customer (KYC) documentation and daily cheques cleared. Communicated with customers and retailers and reviewed status of shipped items to expedite orders. Collected data from various sources and prepared M I S Reports and Daily Sales reports on a weekly basis for management. Handling the foreign exchange and money market dealing entry for accounting record keeping for the valuable high profile customers. C U S T O M E R S E R V I C E R E P R E S E N T A T I V E UAE EXCHANGE / Mar 2013 - April 2015 / Dubai Responded to customer questions and complaints, delivered fast, friendly, and knowledgeable service and was successful in retaining customer loyalty. Responsible for preparing, completing, and processing all forms with regard to all customer account information, ensuring all information was accurate and recorded, and making changes to database as necessary. Promoted Go Cash prepaid cards to customers while providing service or during follow-up calls and achieved or exceeded revenue expectations as a result. Reviewed reports of customer interactions with staff and other activities to identify and solve issues. Communicated with customers regarding Xpress money and Western Union transactions and addressed and resolved customer issues. Communicated with customers regarding First Gulf Bank certificates and National Bonds requirements and addressed and resolved customer issues. Enhanced service delivery by recommending changes to procedures and products in response to customer feedback. Effectively handled all calls in phone queues, resulting in 35% improvement over previous records. Answered 50 inbound calls daily and efficiently directed callers to correct individual or department. Provided excellent customer service at branch customer. Attended customers for all business transactions at the counter. Attended customers for making Remittance, currency exchange, demand drafts / telex transfer / electronic transfer. Answered customer complaints, branch detail inquiries, transaction inquiries, rates, conversions. Prepared Day End report & cash reconciliation. Provided currency exchange & remittance delivery information. Prepares daily & weekly sales reports. Performed a role of lobby assistant, Marketing & Sales executive in branch during off-peak business hours. E D U C A T I O N B A C H E L O R S BANGALORE UNIVERSITY / BANGALORE/ 2008 Bachelors in Commerce Professional Accreditation Completed professional development in Subject Finance specialization H I G H E R S E C O N D A R Y E D U C A T I O N INDIAN ISLAHI SCHOOL / ABU DHABI / 2005 Successfully pursued Senior Higher Secondary Education and graduated, affiliated to Central Board of Secondary Education in March 2005. Major subjects in Commerce specialized in Financial Accounting. Completed continued education in Subjects Economics, Business Studies, Informatics Practices & English. Major in Subject Financial Accounting E X T R A - C U R R I C U L A R A C T I V I T I E S T E R R Y F O X R U N A B U D H A B I 2 0 1 8 TERRY FOX FOUNDATION / Jul 2018 / ABU DHABI Was Honored with Certification for Terry Fox Foundation for participation in the annual Terry Fox Run meet at Corniche, Abu Dhabi C U S T O M E R S E R V I C E W E E K I N D U B A I M E T R O UAE EXCHANGE / Jul 2013 / Dubai Was honored and recognized as the best employee for the Customer Service Week for Outstanding performance in serving the customer as a Remittance and Foreign Exchange Officer while working in Dubai Metro on July 2013 Produced communication strategies to meet client's KPI’s. Paid close attention to customers' concerns and addressed their queries and achieved an exceptional level of customer service. Increased employees' attendance records from passable to exceptional by emphasizing punctuality and being prepared to start work on arrival. T R A V E L E X B R A N C H A U D I T TRAVELEX / Mar 2019 / ABU DHABI Was appreciated and honored as the best performer for Audit across UAE Region for 98.67% score which was recorded as the highest performance in Audit 2019. C O U R S E S T A L L Y E R P 9 GALAXY COMPUTER EDUCATION / Apr 2012 A D O B E P H O T O S H O P INDIAN ISLAHI SCHOOL / Jan 2005 H O B B I E S Photography, Gym, Chess, Caroms, Reading, Singing, Basketball, Badminton, Volleyball, Football & Cricket. C O M P U T E R S K I L L S F R O N T E N D T O O L S - V I S U A L B A S I C 6 . 0 Jan 2004 - Jan 2005 / Abu Dhabi B A C K E N D T O O L S M S S Q L S E R V E R 2 0 0 7 , R D M S Jan 2004 - Jan 2005 / Abu Dhabi