SUNIL KUMAR
PERSONAL STATEMENT
An energetic customer service professional with solid experience providing diverse customer support in
high volume call center environments. Strong problem-solving skills coupled with initiative and accuracy
provide a first-rate experience for the customer and facilitate the development of strong customer
relationships.
REACH ME AT:
ACADEMIC EDUCATION
Mobile:-
Email:-Address: 1317B Sector 28B, Chandigarh (160002)
1. GOVT POLYTECHNIC SIRSA
Computer Engineering
2. HOS, HARYANA
12th, Arts
SKILLS & ABILITIES:
EXPERIENCE SUMMARY
Ability to Work in a Team Environment
Good Communication Skill
Quickly Learn New Technologies
Virtual Working Capabilities
Attention to Detail
Determination
Stress Tolerance
Background in IT
Keep calm under pressure
Ability to multitask
- Generate lead from existing clients
- Fix presentation at customer location
- Maintain customer record
- Quick resolution over phone calls and emails
EXPERIENCE SUMMARY
CUSTOMER SUPPORT SKILLS
Ability to communicate clearly
CUSTOMER SUPPORT ASSOCIATE
(INTERNATIONAL -US/CN)
Ability to use positive language
Qualhon Informatics PVT LTD | March 2019 to Present
- Answer incoming calls and emails in an efficient manner
Provide accurate answers and solutions
to customer queries
Address customer complaints in
compassionate and patient manner
CLIENT SERVICE MANAGMENT
Cryoviva Biotech PVT LTD | Sep 2018 to March 2019
- Identify customer questions, concerns, and overall needs
a
- Check voicemail inboxes and return calls in a timely manner
Follow
company
communication
procedures, policies, and guidelines at all
times
- Familiarity with CRM systems is preferred ( Sales Force)
Perform each duty above with our
customers’ satisfaction as the number
one priority
- Deliver prompt and professional solutions for customer
- Maintain and update customer documentation as needed.
inquires via direct contact, phone, email, online chat etc.
HOBBIES & INTERESTS
Sports
Music
Video Gaming
Art & Design
Reading
Travelling
Volunteering
Trekking
Swimming
TECHNICAL SKILLS
Spreadsheets. Excel, Google Sheets,
OpenOffice, pivot tables, macros, link to
database,
Graphical. Photoshop, Illustrator,
Web. HTML, CSS, Javascript,
PERSONAL DETAILS
Fathter Name
Bhup Singh
Bate of Birth
April 6, 1997
Martial Status
Single
Nationlity
Indian
Computer Skills. MS Office, Google Drive,
spreadsheets, email, PowerPoint,
databases, social media, web, enterprise
system
Fimiliar with any OS system: Window,
Ubuntu, Mac
Enterprise Systems. Payment Processing,
Automated Billing Systems, Customer
Relationship Management (CRMs like
Oracle Netsuite or Salesforce),
DECLARATION
I hereby declare that all the information contained in this resume is in accordance with
facts or truths to my knowledge. I take full responsibility for the correctness of the said
information.
Sunil Kumar
