Suneyra Mohamed

 SUMMARY OF EXPERIENCE Handled cross-functional project teams comprising IDs, Business Development Executives, SMEs, Content Editors, Graphic Designers and QA specialists Managed client relationships, travel to client locations, analyze training needs, conduct status meets, exchange requirements, report project progress, raise flags on time and handle course releases Created courseware in multiple areas ranging from banking, SAP/ERP/Workday implementations and quality management to sales and marketing, network security, and telecommunications Managed end-to-end design, development, and delivery of high-quality courseware content for ILTs, CBTs, WBTs and blended learning for varied audience profiles Evaluated training impact to measure return of investment, training effectiveness, and job-readiness levels of participants Sound knowledge of different ID strategies and adult learning theories to develop performance-oriented instructional content in a learner-friendly manner Demonstrated proficiency in quality assurance by reviewing/editing content and adhering to standards Deft in building an efficient team and providing optimum productivity with respect to documentation deliverable and team dynamics Excellent client relationship management and communication skills to effectively conceptualize the output of deliverable as per client requirements Proficient in simulation/rapid authoring tools such as Captivate, uPerform, Whatfix, and WalkMe KEY SKILLS/RESPONSIBILITIES Requirement Analysis: Gather stated and unstated client requirements and perform needs and gap analyses to initiate the project and curriculum design Project Initiation & Planning: Prepare project estimates/work plans, set up kick-off meetings with stakeholders, and facilitate KT sessions for the team to set expectations and initiate development High-Level Design: Apply instructional strategies to chunk content, determine content type, and use suitable presentation strategies and assessment techniques as per content and audience requirements Detailed Design: Identify content gaps, map information, create instructional objectives, structure content, and create assessment blueprints Production: Develop the prototype, review modules, and do quality checks. Create micro-level plans, manage course development, and give feedback. Analyze, implement, and verify client feedback. Process Adherence: Archive project artifacts, create templates/checklists, and ensure process compliance Project Closure/Sign-off: Ensure sign off on planned release date and gather customer feedback Pre-sales Assignments: Prepare pre-sales demos, marketing collaterals, proposals, and estimations and work with external vendors to obtain quotes for prospective customers Organizational Initiatives: Contribute to internal projects, trainings, recruitment, and marketing events SUMMARY OF PROJECTS Accenture, Talent Development & Learning, Capability Network (April 2012 – April 2017) Project: Three 1 hr WBTs on the customized SIEBEL application for improved trade management | Client: US coffee house | Role: Training Lead | Duties: Designed and reviewed ILT deliverables, job aids, and simulations Project: Blended learning (WBTs and just-in-time material) for the newly implemented PeopleWorks application | Client: U.S chain of discount stores | Role: Training Lead & Consultant | Duties: Traveled to the client site to closely observe ground realities, analyzed requirements, created business impact by addressing critical situations, and supported TTT sessions Project: Learning support program for SCM training | Client: Telecommunication company in Philippines | Role: Training Consultant | Duties: Designed and created workflows for their employees and supported the transformation of their as-is SOPs to to-be documents. Project: Training & production ramp support program to establish processing center | Client: US managed healthcare services giant | Role: Training & Change Consultant | Duties: Enhanced Ops approach to productivity with alternative calculation methods, analysed on-the-floor situations, identified training requirements, designed/developed requisite trainings, and deployed interventions to reduce ramp timelines by 50%. Coached leads on effective training facilitation, learner progress observation, and remediation planning. Devised assessment mechanisms to capture training feedback. Project: Change management | Client: Investment Banking Major | Role: Training & Change Consultant | Duties: Proposed an optimized phone solutions and call receiving system, supported the transformation of as-is SOPs to to-be documents, prepared a highly well-received skill matrix for the team to project an analysis of the team's capabilities, created a Capability Solutions deck for their sales team, prepared information notices for their new MSPS users, and supported the transformation team in their daily processes Project: Blended model of ILTs, WBTs, Work Instructions, and Job Aids for new users of Workday | Client: Japanese pharmaceutical company | Role: Training Lead | Duties: Prepared estimates, created work plans, developed prototype training materials, introduced processes to mitigate error count, and reviewed all deliverables to ensure quality and stakeholder expectations Project: Basket of learning deliverables of HLDDs, ILTs, uPerform sims, work instructions, job aids, FGs, and PGs for an SAP implementation | Client: Middle-East based world leader in petrochemicals | Role: Training Consultant | Duties: Design and development for the GTS module, interfacing with clients, SMEs, and the CAT folks for GTS, prepared macro/micro level work plans to drive capture, development, and delivery/signoff for application simulations Project: Learning program of ILTs, WBTs, and job aids for an SAP implementation | Client: European petroleum giant | Role: Training Lead | Duties: Worked with individual SMEs in various tracks, reviewed deliverables for quality assurance, and supported the drive and capture of application simulation development Project: Learning support program for the recently implemented online portals by IBM | Client: Large US computer hardware manufacturer | Role: Project Manager | Duties: Prepared work plans, managed offshore team, reported weekly project health status to senior leadership, reviewed deliverables, provided feedback, exchanged status updates with CAT, facilitated weekly connects/knowledge transitions, and supported drive and capture of application simulations Infosys Learning Services (May 2009 – April 2012) A 1 hr WBT and a 60 hr ILT for an application rollout in a large banking firm in China. ILT deliverables included classroom decks, facilitator guides, job aids, glossary, and assessment banks. An overview WBT and 33 WBTs on various modules for an application implementation at a bank in South Africa, Nigeria and Namibia. Deliverables included job aids, glossary, and assessment banks. A 5-day ILT on the rollout of the asset management application for an oil and energy giant A 4 hr WBT for core users, a 2 hr WBT for middle management and a video-based product with self-paced sims for senior leadership on migration to a BI reporting application for an oil and energy giant A 1 hr WBT on change management for one of the largest software manufacturers A 1 hr WBT on process adoption and application migration for a petroleum giant A 1 hr WBT with simulations for a web application to train clients/vendors on tracking order status, product disposition status and various BI reporting, which were developed in both English and Chinese CoE Team: Planning and leading a repository development with baselined templates and checklists for all deliverables. Reviewing and auditing assessment banks. Reviewing and finalizing sanitized WBTs and classroom decks. Delivering training for the team on various modules of the application. ID Academy: Designing, developing, reviewing, and delivering in-house training sessions and competency development workshops for campus recruits and the ID team Technical Certification: Designing, developing, and reviewing training material and assessment banks for mandatory in-house certifications Pre-Sales: Developing sanitized demos and courses and writing abstracts for the pre-sales corner Baselining the estimation template for all modules for a banking application for all forthcoming proposals and preparing estimates/content outlines for presales for over 15 banking organizations. Developing marketing collaterals and customer demos for a banking application Researching requirements, estimating in-house ID effort;s and connecting with vendors to obtain quotes and proposals for a Second Life module development Independent Freelance Consultant (Jan 2008 – Apr 2009) & (April 2017 – present) Conducted QA reviews of training material and other learning products to meet client requirements Created alternative text for all images in science, history, and accounting textbooks to render them accessible to a differently-abled audience Designed and developed WBT material for K-12 projects for multiple clients Authored WBT storyboards in the areas of economics, mechanics, hydraulics, and molecular chemistry for a middle-eastern engineering university Took up content development for a travelogue website Took up editing and proofreading for multiple websites Worked on advertising jingles and copies Sify e-Learning (June 2005 – Oct 2007) 4-hour WBT on improved features of the rich media communication products for a global leader in networking Set of four 20-minute WBTs on the latest features of the new system release of a content and networking software 15-minute CBT for the sales force of a hardware box used for network security Tri-party project for creation of a 15-minute module on pulmonary manifestations of HIV infection in AIDS patients 5-day ILT on the features/functionalities of a hardware box used for network security Conversion of e-learning modules to a Mobile Learning Delivery Platform (Won the Brandon Hall Gold award for Best Innovation in Learning Technology in 2006) Set of five 15-minute WBTs on various configuration tasks of a hardware box used for network security 9-hour WBT on the creation of accessible websites and product interfaces for Foundational and Advanced audience levels (Won the Brandon Hall Silver award for Best Innovation in Learning Technology in 2007) Assessment bank with 4000 questions on various products and medicines for a large pharmaceutical company 2-day ILT on the security agent software for a global leader in networking 2.5-hour WBT course dealing with the feature set in a rich media communications family of products ADDITIONAL RESPONSIBILITIES Panelist for recruitment drives Delivering pre-placement talks at educational institutes Manning the Learning Services stall and delivering the pitch for different learning solutions at marketing events Leading, training and mentoring a team of new recruits and IDs Preparing and reviewing internal training materials Conducting competency development workshops for the team Vendor management COMPANY RECOGNITION/AWARDS Spot Award 2010 LERN Star Award 2009 Spot Award 2009 Extra Mile 2006 Rising Star 2005 EDUCATIONAL QUALIFICATION M. A. Communication Women’s Christian College, Chennai, Madras University, [2003 – 2005] B. A. Comm. English St. Teresa’s College, Ernakulam, M.G. University [2000 – 2003] Pre – Degree St. Teresa’s College, Ernakulam, Mahatma Gandhi University [1998 – 2000] Secondary School Leaving Certificate St. Teresa’s Convent G.H.S, Ernakulam [1997 – 1998] CERTIFICATIONS Domain - Introduction to Retail Domain - Introduction to Banking Technical - Introduction to eLearning Technical - Advanced Instructional Design EXTRA-CURRICULAR ACTIVITIES Part of the Sify Rowing Team - Participated in and won several races in the corporate rowing championship Merchants & Bankers Regatta 2005, 2006 & 2007 NCC Cadet (B certificate Holder) Participated in theatrical, musical, dance and fashion shows in college Part of the hockey and baseball team in school