Sunday Silver

CONTACT Phone: - Email:- Address: FCT Abuja Nigeria Sunday Silver Onyedikachi SUMMARY Highly motivated customer service professional with 3+ years of experience in fast-paced, clientfacing roles. Skilled at resolving customer complaints, providing tailored solutions, and ensuring satisfaction. Known for strong communication, multitasking abilities, and a positive attitude. Eager to contribute to a dynamic team and enhance the customer experience. SKILLS Customer Relationship Management (CRM) Conflict Resolution Verbal & Written Communication Multitasking in High-Volume Environments Point of Sale (POS) Handling CRM software zendesk EXPERIENCE Email & chat support Active Listening & Empathy Complaint Handling Inventory and Stock Management Adaptability and Teamwork HubSpot Intercom Customer service representative | 01/2021- 05/2035 Bestow Pharm.and stores - Jabi Abuja , Nigeria Provided high-quality service to 100+ customers daily, ensuring prompt resolution of complaints and inquiries. Assisted in maintaining accurate stock levels and organized merchandise based on customer trends. Processed cash and POS payments efficiently with zero discrepancies. Maintained a 95% customer satisfaction rate through friendly and attentive service. Resolved customer complaints promptly and professionally. Handled customer complaints and concerns, escalating complex issues to direct supervisor for quick resolution. Sales & Advertising Assistant | 5/2020-5/2021 Prex Nigeria LTD, Lagos , Nigeria Marketed products to new and existing customers, meeting and exceeding monthly sales targets by 15%. Cultivated strong team collaboration to achieve collective sales goals. Created engaging content for social media posts and advertisements in order to generate interest in products or services. Actively engaged with customers to understand needs and present tailored product solutions EDUCATION & Introduction To Customer Service Excellence TRAINING Alison Learning , Online Cabin Crew Initial , Cabin Crew License , 03/2022 Universal School of Aviation, Abuja