Summer Paulson

Summer Paulson Troutdale, VA 24378-- Highly motivated and committed individual with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detailoriented professional looking to bring medical background, customer service background, and teambuilding skills to deadline-driven environment. Authorized to work in the US for any employer Work Experience Medical Office Assistant/ Prior Authorization Specialist Ashe Memorial Hospital - Jefferson, NC September 2022 to Present • Checking in patients with responsibilities generally including obtaining necessary personal and financial data. • Posted payments received, and prepared deposits and balances records. • Answered phones and scheduled appointments. • Obtaining and validating prior authorization for scheduled services as dictated by Payer guidelines prior to the patient’s appointment time. • Communicated directly with the patients and referring physicians to obtain appropriate insurance and clinical information required to solicit authorization from the designated utilization management company • Utilized ICD 10 & CPT coding • Collaborated with medical and administrative personnel to maintain a patient-focused, engaging, and compassionate environment. • Performed clerical duties, such as word processing, data entry, answering phones, and filing. Customer Care Associate Lowe's Home Improvement - Wilkesboro, NC August 2020 to May 2022 • Answered inbound internal and external calls, utilizing Home Delivery processes to solve inquiries/ issues and maintain customer satisfaction. • Processed orders and fulfilled customer needs to ensure customer satisfaction. • Supported delivery operations including inbound calls from internal and external customers, issue identification, and resolutions. • Communicated with customers to obtain feedback for improving customer in-home delivery experiences, and assist in problem-solving in creating brand loyalty and lasting customer relationships. • Delivered business results and handled multiple tasks in a fast-paced environment. • Interacted with 3PL service providers, Lowe’s Supply Chain functional teams, Lowe’s distribution nodes (RDC, BDC, ADC, etc.), and store operations. • Processed vendor credit for items returned by customers as damaged or defective, including requesting vendor return authorization and processing products for vendor pickup Pharmacy Technician Walgreens - Wilkesboro, NC January 2019 to August 2020 • Utilized pharmacy systems to obtain patient & drug information & process prescriptions • Assisted customers with products, services, & questions • Performed duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. • Assisted pharmacists in scheduling and maintaining workflow. • Handled telephone calls that did not require the personal attention of the pharmacist, including those to physicians. • Processed (corrected and resubmited) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager. Education High school diploma Alleghany High School - Sparta, NC August 2013 to May 2017 Skills • Customer Service (7 years) • Financial Services (1 year) • POS (6 years) • Serving Experience (4 years) • Typing (10+ years) • Cash handling (7 years) • Bartending (2 years) • ICD-10 • HIPAA • ICD coding • Medical office experience • CPT coding • Office experience • Medical terminology