Sumit Kumar

SUMIT KUMAR Business Operations Mobile:- Bengaluru E-Mail:- PROFILE SUMMARY Team-driven Business Operations Manager committed to developing specific and attainable departmental goals and standards while supporting the vision of the organization. A determined leader with over 14 years of contributing to short- and long-term business planning and strategy. Offering integrity, a strong work ethic, and sound judgment skills. A seasoned management professional is successful at establishing excellent working relationships with customers, employees, and vendors. Astute Business Operations Manager focused on supporting cross-functional teams to increase customer satisfaction through process improvements. Respectful and respected professional with exceptional knowledge of developing strategic plans for service excellence. Rich working Experienced with Telecom and Software Development. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs to make more margin in profit. SKILLS Operation Management Project ManagementVendor Management Resource Management Process Improvement Client Relationship/Management Content Acquisition Revenue AnalysisMIS Reporting WORK EXPERIENCE Apr’16 – May’20 Bizmobia Software Pvt Ltd, as Business Operations, Manager Role: Looking in the entire business of Company for all the departments with assigned stakeholders. Taking care for product development as agreed, updating progress details with stakeholder on a weekly basis Taking Care of Vendor Management and Client Relationship and People Management. Maintaining relationships across all clients and Vendors on the operational. Providing training to the client through meetings and presentations (Global and Local) Taking care of day to day operation and product development. Maintained constant communication with the project team about the product progress reports and identified the issues. Involve with the HR and Accounts department about regular activities i.e. Hiring, leave approval, Invoice raises, payment follows up regularly with clients Balance sheet check and, many others. Coordination between the developer, client, and other team members for the smooth process of development within the timeline. Managing Tracker for Product development and time to time guide developers wherever assist required Listened to staff and customer issues and conflicts to deliver solutions, proper customer experiences. Reviewed the company's strategic plans and developed departmental goals and standards to support the vision. Promoted energetic atmosphere with the purpose to drive improvements in customer care and experiences. Developed robust relationships with income-producing clients and taking care of revenue analysis. Improved productivity while reducing staffing and operational costs Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits. Achievements as Project Manager: (IN House Products) Business Solution software for Salon and Spa (Web and Apps Based which will manage the total business for Salon and Spa excluding manual interventions. Tickets Booking system for Movies, Events, and Cinema. (Web, Mobile and Apps Based). Which help to get online ticket bookings facility to customers and will help with the digital transactions. Bus Booking System. (Web, Mobile and Apps Based). This will help the customer to book ticket online anytime with a reasonable price and without any hassle. School Management System (Web Based) which manage complete total school Business including fee, exam, study, Students and many more. Advertisement base Product (Mobile App) which help the customer to get benefited while watching/Sharing Advertisement through our mobile App. Achievements as Project Manager: (Service Based Product) E-commerce Platform (Web and App) for sale new/ used products online. e- Wallet product (Web and App) (Under Development) Cloth Rental Product (Web and Mobile Based) Apr’15 – July’15: Vuclip India Pvt Ltd., Chennai as Assistant Manager, Content Acquisition, Client Management and Vendor Management Role: Client Management and Vendor Management, Responsible for client relationship and content acquisition for the entire South Region. Taking Care of Vendor Management and Client Relationship and Content Monetization. Maintaining relationships across clients on the operational level & ensuring the implementation of a consistent revenue enhancement strategy for the Organization. Managing content aggregation/deployment from Content Providers for Mobile Platforms and Apps. Taking care of revenue analysis for managed clients. Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences. Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals. Provided current employees options for additional training opportunities. Applied customer feedback to develop process improvements and support long-term business needs. Helped with planning schedules and delegating assignments to meet coverage and service demands. Jun’06- Apr’15: IMImobile Pvt Ltd., Hyderabad as Assistant Manager, Business Operations Role: •Responsible for the entire Content Operations domain. SPOC with the various team for the smooth operational process. •Taking Care of Content Acquisitions, Content Monetization, Product Management, Strategic Alliances, Vendor Management, and Client Relationship. •Building & maintaining relationships across clients on the operational level & ensuring the implementation of a consistent revenue enhancement strategy for the Organization. •Playing a pivotal role in Content Acquisition, Content Alliances, Monetization/Syndication, Product Management, Vendor Management, and Client Relationship. •Procuring, managing, selling, negotiating the Content with different Content Providers •Interaction with Domestic and International Clients •Managing promotions of the in-house products of the company. •Managing content aggregation/deployment from Content Providers for Mobile Platforms. •Valuation of Content Provider’s Monthly Reporting, Invoices, Payments, and tracking of Content Deployment. SPOC for all vendors for Monthly reporting and payment process. Achievements: Developed CMS Login interface for customers to upload their content directly on CMS anytime and check live status. Developed customer reporting interface to have look their content downloads. Managed leakage of revenue. Developed customer invoice process system with accuracy. Automated customer report generation system and sending monthly reports to them in one click. Manage the complete account for Onmobile. Where done the reconciliation for all reports and recovered amount of 13 Lacs INR Worked with BI team where made CP report completely automated systematically and finalizer for third party billing. Aug’05- May’06: Saurabh Enterprises (Idea Franchise), Delhi as Executive, Customer Services, Role: Worked as Tele-Sales Executive and was responsible for generating sales for the team towards achieving the required objectives. Handled all service-related queries, verifications. Shared best practices with the team and ensured the team achieves the desired results within a given time. Updating the daily sales report for the team and ensured the database is up to date Achievements: Rewarded Employee of the month 3 times. Nov’04- Jul’05: Gabba Communications (Reliance Franchise), Delhi as Executive, Customer Services, Role: Worked as Tele-Sales Executive and was responsible for generating sales for the team towards achieving the required objectives Updating the daily sales report for the team and ensured the database is up to date. And along with collection for billing also. EDUCATION 2009MBA (Marketing Management) from Sikkim Manipal University 2005B.A (Vocational and office management), Delhi University, 2005 PERSONAL DETAILS Date of Birth: 6th February 1983 Languages Known: English, Hindi (reading and Writing) Bengali, Bhojpuri, Telugu, Odiya (Understandable)