Sumit Agarwal

 Sumit Agarwal Apt. G – 16, Kristal Jasper, Agate – 2 Kasavavanahally Village, Sarjapur, Bangalore - 560035 Email-Id:- Cell Number. :-,- Objective To gain good corporate exposure and place myself in a position where I can apply and enrich my inherent skills and hence contribute towards the success and prosperity of my organization. Executive Summary Currently working with Concentrix , Bangalore as Senior Advisor II and handling international calls & chats based on client needs for billing related adobe products from Oct 2019 till date. Responsibilities: Handling international calls and chats across worldwide for adobe products where taking care of billing related , raising disuptes and providing promotional offers Worked in Standard Charted Bank, Bangalore as Senior Client Care Advisor from Feb 2016 to Sep 2019. Responsibilities: Handling International Customers inbound calls related account details like balance, debit /credit card queries. Worked with Infosys BPO Ltd, Bangalore as Senior Process Executive, for a UK, British Telecom Process worked from March 2015 to Sep 2015 Responsibilities: Handled UK customer queries for a fault in a phone. Based on fault in a phone have to guide troubleshoot to fix the phone line. Worked with Accenture, Bangalore as a Senior Process Associate UK Insurance process worked from Feb 2011 to Nov 2014. Responsibilities: Setup the claims for the UK customer; review the account and Payments details. Professional Qualification MCA from Bundelkhand University in 2007 with 65%. BCA from Bundelkhand University in 2004 with 61%. Intermediate from Cathedral College, Jhansi in 2001 with 56%. High School from Christ The King College, Jhansi in 1999 with 60%. Technical Skills Package Known MS Office, Advanced Excel Certification ISTQB Certified Tester at Foundation Level. Personal Details Father’s Name Mr. Vinod Agarwal Date Of Birth 16th August 1981 Marital Status Married Language Spoken English , Hindi Permanent Address 404, Prem Ganj, Sipri Bazar, Jhansi (U.P.) -284003 Declaration from My Side I hereby declare, above all information are correct and true to the best of my knowledge. PlaceSignature Date