Suman Kumar

Suman Kumar Mob: - Email-gmail.com Career Summary Content Writer, having vast experience in rendering technical details into readable/usable documentation, a strong background in content marketing, writing with excellent editing plus proofreading skills, and capable of meeting desired goals working independently or in a team environment. Academic Background Achieved Post Graduate Certificate in Master in Mass Communication & Journalism from CCS University, IMS Noida in the year of 2005. Achieved Bachelor in Computer Application from Devi AhilyaVishwaVidyalaya University, Indore in the year 2003. Completed my Secondary School in C.B.S.E Board from BokaroIspat Sr. Secondary School in the year 2000. Certifications Digital Marketing Certification from Digital Deepak Digital Marketing Certification Course from Upgrad& Internet And Mobile Association of India Professional Strengths Capable of writing as per international & domestic clients’ requirements Ability to translate complex technical information for a non-technical audience. Ability to gather complete information about the product with an eye for detail and present it in clear and concise manner to the customers Proficiency in the design and layout of email messages for email marketing Basic familiarity with the SDLC and software development Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements Proven multitasking skills and the ability to work on multiple projects following strict deadlines Technical Skills Microsoft Excel, Outlook, PowerPoint, Word & MS Paint HTML HELP WorkShop Adobe Experience Manager, WordPress SnagIt, Adobe Dreamweaver, Adobe Photoshop, Adobe RoboHelp, TechsmithCamtasia, Adobe Framemaker, Google Keyword Planner, Google AdWords, Google Analytics, Google Trend Buzz Sumo Software Unmetric/Hootsuite SMO Software Relevant Professional Experience (May, 2017- Nov, 2018) Worked as Sr. Technical Writer for QuaLix Information System LLP Develop comprehensive documentation that can meet organisational standards Obtain an understanding of products and services and then translate complex product information into simple, and engaging content Work with sales and marketing specialists to understand existing user materials and the purpose of new guides Independently gather information from subject matter experts to develop, organise, and write manuals, technical specifications, and process documentation Develop and maintain detailed databases of appropriate reference materials, including research, and design specifications Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation (Nov, 2010 – May, 2017): Worked as Sr. Content Writer & Strategist for Lepide Software Pvt. Ltd. with responsibilities Collaborate with marketing & software development department to strengthen content in technical guides, company manuals, and contract deliverables. Research & compile reference data, write descriptive copies and verify technical information with related teams and departments. Write quality-oriented content for User Manuals, CHM (Context Help Manuals), White papers, Case Study, Product Web Pages, Technical Blog Posts, How-to Guides, and Technical Articles for a wide-range of audience groups (end-users both technical and non-technical) Write a compelling web-content, manage writers and editorial calendar to boost conversions from the website. Develop, contribute and edit all content for consistent and effective product campaigns across all mediums. Give input for developing and precise execution of social media and content marketing process. Evaluate and measure the efficiency of existing content, workflows and methods for content migration to support the website design. (April, 2009 –June, 2010): Worked as Sr. Content Writer for Technology Innovative Solutions Pvt. Ltd. and has successfully developed and managed the on-line content Interacted with clients to deliver fresh and appropriate content on products or services and trained staff in best practices and content enhancement. Active in overseeing key projects while reporting to Digital Marketing Head serving for global clients; helped to establish best practices for key processes as a result. Developed and organised a more efficient system of client data and information gathering. Wrote press releases, brochures, FAQs, datasheets, web-content and informative articles and ensured consistency with brand voice, interactive, and compliance standards. (July, 2006 - May, 2007): Worked as Web-Content Developer & Content Analyst for India Mart Intermesh Pvt. Ltd. Researched and wrote B2B & B2C content for different clients highlighting their business, products and other services offered. Developed content architecture and strategy for websites, resulting in delightful user experiences. Managed responsibilities like content editing, proofreading the content after getting the briefs provided by the clients. (July, 2005 – July, 2006) Functioned as Jr. Copywriter for Relio Quick Integrated Communication Solution Pvt. Ltd. Gathered and analysed audience data and feedback, coordinated promotional contests, scheduled and conducted interviews. Contributed to generating ad concepts concerning events organised by the company. Performed quality assurance, drafted, and edited newsletters, articles, and other deliverable documents for content, grammar, and style. Wrote content for brochure, ads, leaflets and pamphlets related to various events. Portfolio Video Content https://www.youtube.com/watch?v=yRYrX7S77ac https://www.youtube.com/watch?v=5vi7cBR71Jo https://www.youtube.com/watch?v=DQO5E8qalNk How-to-Guides http://www.nucleustechnologies.com/how-to/repair-public-edb-file-error.html http://www.nucleustechnologies.com/how-to/reduce-pst-file-size.html http://www.nucleustechnologies.com/how-to/change-ost-location.html http://www.nucleustechnologies.com/how-to/fix-unable-to-open-outlook-attachment-issue.html http://www.nucleustechnologies.com/how-to/overcome-from-oversized-pst-file-issues.html Case-Studies http://www.nucleustechnologies.com/casestudy/restore-damaged-and-inaccessible-pst-file.pdf http://www.nucleustechnologies.com/casestudy/fix-inaccessible-23mb-excel-file.pdf http://www.nucleustechnologies.com/casestudy/resolve-insufficient-memory-error-that-restricted- access-outlook-mailbox-items.pdf http://www.nucleustechnologies.com/casestudy/restore-emails-by-performing-ost-to-pst- conversion.pdf http://www.nucleustechnologies.com/casestudy/resolve-issues-that-restricted-client-to-mount- database-to-running-server.pdf Blog http://www.nucleustechnologies.com/datarecoveryblog/cannot-see-images-in-outlook-emails-this- post-will-definitely-help/ http://www.nucleustechnologies.com/datarecoveryblog/how-to-fix-system-file-corruption-and- data-inaccessibility-issues-in-windows/ http://www.nucleustechnologies.com/datarecoveryblog/top-5-tips-to-tune-sql-server-database- healthy/ https://www.tisindia.com/blog/web-design-mistakes-you-ought-to-avoid/ https://www.tisindia.com/blog/top-rated-wordpress-antispam-plugins/ https://www.tisindia.com/blog/web-design-best-practices-for-e-commerce-website/ Date:Signature: