Sulola Genevieve Udo Utun

UDO-UTUN SULOLA GENEVIEVE LAGOS, LAGOS NIGERIA- Virtual Assistance || Customer Support ………………………………………………………………………………………………………………………………………… PROFESSIONAL SUMMARY • Highly organized and detail-oriented virtual assistant with 3years experience providing comprehensive administrative support to executives and teams. Proficient in managing calendars, scheduling appointments, handling correspondence, and prioritizing tasks to ensure smooth workflow and efficiency. Skilled in utilizing various software and tools to streamline processes and enhance productivity. Exceptional communication and problem-solving abilities, coupled with a proactive approach to anticipate needs and deliver exceptional results in fastpaced environments. ………………………………………………………………………………………………………………………………………… RELEVANT SKILLS Virtual Assistance/Administrative Duties • Excellent knowledge of working communication tools; Google Suite, Monday.com HubSpot, Trello, Freshdesk, Calendly, Click-up, etc. • Implementing and managing email automation workflows using tools like Mailchimp, HubSpot, or Marketo to send targeted messages based on user behavior, preferences, and lifecycle stages • Seamlessly Coordinating schedules between clients and company representatives, ensuring that appointments are scheduled efficiently and without conflicts also following up with prospects to confirm appointments, provide necessary details, address any questions or concerns, and ensure attendance. Customer Service. • Providing prompt, courteous, and effective assistance to customers via various channels such as phone, email, chat, or social media. This assistance may include answering inquiries, troubleshooting issues, providing product information, and offering solutions to problems. • Demonstrating a deep understanding of the company's products or services to accurately address customer questions and concerns. This includes staying updated on product updates, features, and policies to provide accurate and relevant information to customers. • Assisting customers with technical issues related to products or services, including software troubleshooting, hardware configuration, and navigating online platforms or applications. • Handling customer complaints or escalations with professionalism, empathy, and a focus on resolving issues. This may involve coordinating with other departments or escalating issues to higher-level support as needed. .……………………………………………………………………………………………………………………………………… WORK HISTORY • • • • 10/2021 TO CURRENT 10/2017 TO 10/2021 09/2016 TO 09/2017 03/2014 TO 02/2015 UBIQ ARTS AND CRAFTS/UBIQ SUITES AND APARTMENTS. BERBERA PALACE ROYALE. ICS LTD/UNION BANK NIG. NIGERIAN INSTITUTE OF INTERNATIONAL AFFAIRS. ………………………………………………………………………………………………………………………………………… EDUCATION • Bachelor of Arts; History and International Studies Babcock University, Ilishan – Ogun State ………………………………………………………………………………………………………………………………………… CERTIFICATIONS Coursera. • • Technical Support Fundamentals Customer service Fundamentals LinkedIn • • Customer service; Managing Customer Expectations Customer Service; Serving Customers Through Chat and Text