Suleiman Wolimat

SULEIMAN WOLIMAT Customer Support & Operations Specialist | Product & Project Management | SaaS & Remote Operations Expert Open to Remote & Global Opportunities PROFILE SUMMARY Resourceful Customer Support and Operations Specialist with proven success delivering seamless client experiences and data‑driven operational improvement. Experienced in high‑volume support, Agile workflows, and cross‑functional collaboration between technical and business teams. Demonstrated ability to manage entire product lifecycles, lead QA initiatives, and drive measurable results: increased user retention by 20%, improved onboarding efficiency by 35%, and consistently exceeded service KPIs. Combines strong communication, analytical insight, and creative problem‑solving to maintain customer satisfaction, mitigate risks, and optimize product and service value. Thrives in remote, fast‑paced SaaS environments and is experienced with global collaboration platforms such as Jira, Slack, and Google Workspace. CORE COMPETENCIES • Customer Support (Chat, Email, Phone) • Product & Project Management (Agile, Scrum) • CRM, Jira, and Ticketing Tools • Financial & Operations Management • QA Testing & User‑Experience Optimization • Technical Documentation & Reporting • Data Analysis & Market Research • Process Improvement & Risk Management • Client Relationship & Escalation Handling • Digital Communication Tools: Slack, Zoom, Google Workspace, MS Office PROFESSIONAL EXPERIENCE Product Manager | Quality Assurance Specialist Frontier Vista — Remote | May 2024 – Present • Spearheaded full product lifecycle management from concept to launch for Frontier Vista, a digital consulting platform. • Conducted product research, persona mapping, and competitor analysis to build data‑driven roadmaps. • Improved onboarding efficiency by 35% and boosted retention by 20% through UX and process optimization. • Implemented QA testing frameworks that reduced bug incidence by 20% across web and Android releases. • Partnered with engineering and compliance teams to enhance product performance and alignment with user feedback. Chat Operator / Call Center Representative 444 WT — Remote | Sept 2024 – Mar 2025 • Delivered exceptional support through chat, phone, and email across global time zones. • Maintained high satisfaction scores by resolving 100+ daily inquiries with empathy and clarity. • Managed concurrent customer interactions in fast‑paced, high‑volume environments. • Collaborated with product and technical teams to flag recurring issues and optimize customer journeys. • Handled live community moderation and event support to protect brand reputation. Restaurant Operations Manager | Customer Experience Lead Foodies Hot & Spicy — Remote | July 2025 – Sept 2025 • Directed daily restaurant operations and customer relations, ensuring service consistency and rapid issue resolution. • Managed supply chain coordination and vendor relations to maintain product and service flow. • Created weekly performance reports for strategy and cost control. • Improved team morale and operational efficiency through structured training and process alignment. Project Manager Intern Frontier Vista — Remote | Jan 2024 – May 2024 • Enhanced documentation and workflow design, improving delivery timelines by 15%. • Supported scheduling, milestones, and risk mitigation for multiple concurrent projects. • Introduced internal digital filing systems that improved documentation efficiency by 20%. EDUCATION Bachelor of Science (B.Sc.) — Human Anatomy Ekiti State University, Ado‑Ekiti • Graduated 2023 CERTIFICATIONS & TRAINING • Customer Support Specialist • Project Management — DEXA Institute • Product Management — Learnthusiast • WHO Health Care Management Program • WHO Health Emergency Program • HFA Data Analysis LANGUAGES English — Native Proficiency