Suleiman Abdul

SULEIMAN ABDUL Address · 11 Proxel street abuja Email- EXPERIENCE Senior Customer Success Manager | MTN Nigeria Lagos, Nigeria, March 2016-December-2021 • Trained internal teams on meeting customer needs and enhancing service experiences. • Recognized blockers and implemented solutions to minimize client and account impacts. • Led strategic business reviews to recognize successes and facilitate continued growth. • Measured customer satisfaction and proposed solutions to bridge improvement gaps. • Coordinated customer surveys and worked with analysts to uncover insights and trends. IT Consultant, Customer Support | SunTrust microfinance Bank Abuja, Nigeria, January 2021-December 2023 • Supported implementation of company-wide technological changes and updates. • Advised management on possible ROI for different technological investments. • Provided support, education and training to increase user confidence navigating IT systems. • Planned and delivered software product demonstrations for client projects. • Protected data and systems from viruses by maintaining robust security. • Presented technical solutions clearly in written or oral reports to enhance understanding. Customer Support Officer | HEIRSHOLDING LIMITED Abuja, FCT, July 2023-Current. • Handled 30 customer support queries daily, exceeding company target by 60%. • Employed active listening and communication skills to handle escalated and complex calls, achieving 60% positive outcome. • Managed online live chat, supporting up to 30 customers simultaneously. • Optimized customer service strategy to focus on priority customers, boosting purchases by 70%. EDUCATION BACHELOR OF SCIENCE COMPUTER SCIENCE KADUNA STATE UNIVERSITY, NIGRERIA- SKILLS • EXCELLENT HUMAN RELATION • EXCELLENT COMMUNICATION SKILLS • ABILITY TO MANAGE ASSIGNMENTS EFFICIENTLY WITH THE TEAM • PROFICIENT WITH PYTHON PROGRAMMING LANGUAGE, WEB DEVELOPMENT AND SOCIAL NETWORKING MANAGEMENT • ABILITY O WORK IN A DYNAMIC ENVIRONMENT 2 LANGUAGES English language, French SOFT SKILLS: COMMUNICATION, Crms, microsoft 3