Sulakshana Viswanathan

Technical and Marketing Communicator Profile - Resume Ms Sulakshana Viswanathan Mobile: by - Email:--Portfolio: http://muralsconsulting.wixsite.com/support-consulting LinkedIn: nz.linkedin.com/in/sulakv Never Cease to Amaze TOGETHER WE CAN MAKE IT HAPPEN…… I am a qualified and experienced Technical & Marketing Communications Writer, Mentor, Trainer, and Sales Support personnel. I co-ordinate with a range of stakeholders within the communications, training, & marketing team to research, analyze, and gather requirements. Based on the information gathered by using the required tools, I design, edit, format, and deliver a broad range of collaterals. The goal is to articulate and curate complex information into simple content using different platforms to reach the relevant audience. I also support managers with market research, business templates, website maintenance, usability testing, people mentoring, and by conducting workshops/events for conferences. CURRENT EXPERIENCE      Worked as Conference Event Usher through Sidekick Marketing Agency as part of the organizing committee for the Microsoft Ignite conference in NZ – Member of Sidekick Marketing Agency for casual and part time work as required & selected Manage my website and blog space online by being a Life Coach/Mentor for my subscribers Home tutoring as part of ESOL certification Freelancing by proofreading and copy writing / editing for agencies online Publishing eBooks self written online for free/sale Download my eBook from Smashwords: https://www.smashwords.com/books/view/674753 1 View a blog written for an agency: http://www.theplantpeople.co.nz/blog/greener-and-better-longhurstreserves.html KEY SKILLS My Skills are summarized in the below table: Tech Writing or Copy Writing Marketing Communication Tools 2 Creating, Editing, or Reviewing User Level Documentation:  User Guides – Installation and Product User Manuals  Release Notes  Instructional Tutorials  Quick Start Guides  Online Help  SOPs or Software Policies & Procedures  FAQs & Troubleshooting Guides Creating & Supporting Marketing Savvy documentation:  Market Research Reports  Brochures  E-books & E-learning scripts  Datasheets  Template Designs  Cheat Sheets  Ready Reckoner  Corporate Presentations  Baseline Storyboards & Scripts for E-Learning  Video Podcasts & Webinars  Optimize Web Content with Website SEO Keywords  Writing Ad Banner Copy  Writing Blogs  E-mail Marketing with Newsletters Tech Writing Tools:  MS Word  MS PowerPoint  Robohelp – Word & Web  Adobe Photoshop  Captivate Videos/Go Pro Podcasts  Youtube Channel & Adsense  Publisher & Wordpress  MS Visio    Flare HTML Glip & Cloud Scrum Additional Skills    Software Development Life Cycle       Assistant Manager for People Support Event Management for Event Programs Support Corporate Responsibility Programs Support for community service Life Coach Consulting for Students as Community Service ESOL English Tutoring for migrants Volunteer for Environment & Animal Care Waterfall Model V-Model Agile/Scrum Methodology EDUCATIONAL QUALIFICATIONS      M.A. Mass Communication and Journalism, Dec 2005, Madurai Kamaraj University B.A. Economics, Apr 1998, University of Madras Certificate in Digital Marketing – NZ Based Certification, Apr 2015. Certificate in IELTS – 7.0, 2013 Certified Life Coach – NZ based certification WORK HISTORY Company Name KiwiPlan Ltd [Global Attract Consultants] About Company Project Description Key Skills Key Achievements Company Name Serco Group Plc About Company Project Description 3 Job Title Technical Writer Time Duration Jan 2016 – Apr 2016 KiwiPlan is a world-class leading software solution provider for the highly complicated corrugators industry. Software Version Release Maintenance Software Version releases require to be analyzed, clarified with QA, and get updated in the tool for publishing release documents. Tools used: Flare and Internal software tools. Speed & Versatility: In 3 months I closed all the backlog tickets for a particular version release. Job Title Time Duration MS Office Expert / Dec 2015 (2 Weeks) Desktop Publisher Transition MECF Serco group is an outsourcing software service provider. Mount Eden corrections facility project required policies and Key Skills Company Name Fisher & Paykel Healthcare [Through Qual IT] About Company Project Description Key Skills Company Name Medtech Global About Company Project Description Key Skills 4 procedures to be rephrased and redone as per new regulations. Co-ordinate with the existing SME and migrated the documents to new templates. Job Title Technical Writer Time Duration August 2014-April 2015 (8 months) Fisher & Paykel is an appliance manufacturing company. Created templates for the ICT department for a new procedure As a Technical Writer:  Created Process Templates for new procedure to be used in SDLC Quality Assurance Process  Created new procedure document for the SDLC Quality Team  Edit, Review, Format the templates and procedure document to be used by the QA team  Co-ordinate with ICT stakeholders and incorporate feedback to design the template Job Title Time Duration Technical Writer June 2015 (3 Weeks) Medtech Global is a leading healthcare software solutions provider for health practitioners. Migration of Medtech 32 to Medtech Evolution As a Technical Writer:  Documentation for Medtech Evolution product that was deployed on Cloud as well as Desktop  Create Quick Setup Instructions for Cloud Users  Create content [user manuals] for product upgrades by understanding design specs and training from Engineers  Create product demos, training scripts in PowerPoint and provide it for development to design team  Proofread product release notes as per standards by co-ordinating with BAs and test them with the product QA team  Create, edit and review online help for product releases  Create use cases and cheat sheets for BAs  Create templates and establish documentation guidelines to follow as per standards  Test and review installation manuals to check if it is understood by users. Customize manuals for Cloud users.  Visited offshore centre in India-Chennai and train technical writers there to write as per standard procedure  Create tips and blogs for websites  Create FAQs for website  Provide Adwords and SEO techniques and perform Google   Key achievements analytics for Website Create/Edit company newsletters to customers Cost-effective training on self-expense given to offshore tech writers TRAINING WORKSHOPS ATTENDED Atlanta, GA, USA - Jan 2007 – Project workshop with HP Onsite   Workshop on restructuring project documentation program. Coordinated with Service Manager and Project Manager. Singapore - Aug 2006 – Project workshop with HP Onsite   Workshop on preparing template for Project. Coordinated with Service Manager and Project Manager. AWARDS RECEIVED     GEM award received for contribution to revamping the web portal in Temenos Award received twice in Hewlett Packard for Customer Passion Certificate of Appreciation for implementing metrics in the Tech writing process in Hewlett Packard Star Award in iGATE for creativity in RFP for Identity Management WORK HISTORY Company Duration Designation  Temenos [Banking Product Software Company] Oct 2011 – June 2014 Module Lead [Knowledge Management Portal]     Hewlett-Packard [Fortune 500] 5 June 2006July 2010 Supervisor – Technical Writing   Role Manage Knowledgebase Web Portal and make content available to end users Co-ordinate between engineers, web designers and support teams to deliver FAQs/Newsletters on portal for Knowledge gap tickets Proofread technical content for accuracy, grammar and English Manage SharePoint as centralized repository for documents Create, edit, and update Datasheets, brochures, and solution briefs for HP Products and Services. Follow quality guidelines for HP service templates and publish to website. Prepublication quality checks on the files. Work with the editors and writers  iGATE Global Solutions FIS Global [Formerly eFunds International – Software Company] eGrabber [Software Product Company] Jan 2005Apr 2006 Senior Sales Executive   June 2004 to Dec 2004 Technical Writer  June 2001 – June 2004 Senior Technical Writer    to correct issues. Assistant Support for People and operations management Write user documentation for GE Penske Co-ordinate with Project Managers and create RFPs for sales proposals Edit and Review Product Documentation in Robohelp and FrameMaker. Understand Customer business requirements through calls with SMEs or by meeting them. Write Online Help, User Guides, Installation Manuals, Quick Start Guides, Design Documents, Process Flow diagrams, FAQs and Troubleshooting guides for the products. Create Demos and Tutorials with graphics and animation. Note: During Career Gap periods, I have worked across organizations as Teacher Assistant in schools, Trainer in BPOs, Event Campaign Coordinator, and a Freelance Writer. “WHEN THE CATERPILLAR THINKS THE WORLD IS OVER, IT TURNS INTO A BUTTERFLY” 6