Sulaiman Goodness

SULAIMAN GOODNESS PROFESSIONAL SUMMARY Results-driven Operations Manager with 3+ years of progressive experience leading cross-functional teams, streamlining business processes, and driving measurable operational efficiency in startup and retail environments. Skilled in workforce planning, KPI monitoring, logistics coordination, and aligning operational strategy with business growth objectives. CORE COMPETENCIES Operations: Workforce Planning · KPI Monitoring · Process Design · Inventory & Logistics Management Leadership: Cross-functional Team Leadership · Performance Management · Vendor Relations · Budget Control Tools: Google Workspace · Microsoft Teams · Data Reporting & Analysis PROFESSIONAL EXPERIENCE Head of People & Operations | Ancestry Africa (OnePot Spices)—Abuja, FCT, Aug 2023 – Nov 2024 •​ Directed end-to-end business operations for a fast-growing FMCG brand, overseeing sales, logistics, and team performance •​ Rebuilt operational workflows across 3 departments (sales, logistics, operations), reducing process inefficiencies by streamlining task ownership and approval flows •​ Monitored and reported on KPIs weekly, enabling data-driven decisions that improved sales performance and delivery timelines •​ Coordinated recruitment, onboarding, and training for 10+ team members, reducing time-to-productivity by establishing structured onboarding procedures •​ Managed supplier relationships and inventory flow, reducing stockouts and ensuring consistent order fulfillment •​ Analyzed operational metrics and business trends to identify growth opportunities and resource gaps for leadership review Operations Manager | Ogooluwa Supermarket—Osogbo Jan 2022–Oct 2022 •​ Oversaw daily operations for a high-footfall retail store, managing 10+ staff across multiple shifts •​ Managed inventory levels, coordinated supplier deliveries, and controlled operational budgets to minimize waste •​ Identified performance gaps through sales and financial report analysis, implementing corrective actions that improved store revenue •​ Enforced health, safety, and sanitation compliance, maintaining 100% regulatory adherence during tenure •​ Trained staff on service delivery standards, resulting in measurable improvement in customer satisfaction Sales & Customer Support Representative | Càm Dairy Limited — Abuja, FCT Oct 2022–Nov 2023 •​ Supported B2B sales cycle operations while managing client relationships to maximize account retention •​ Prepared weekly/monthly performance reports and operational updates using Google Workspace •​ Coordinated logistics arrangements and sales team schedules to meet delivery and client expectations Content Writer | Freelance, May 2023 – Present •​ Managed multiple concurrent content projects, consistently meeting deadlines in fast-paced, client-driven environments EDUCATION B.Sc. Physiology — Olabisi Onabanjo University, Ogun State, Dec 2019 PGD — Child & Adolescent Mental Health (In Progress) — University of Ibadan, Nov 2026