Sulaiman Goodness Portfolio
Operations Portfolio โ Across Global
๐
Operations Assistant ยท Across Global Travel Agency
This portfolio documents real work samples built using industry-standard
operations tools across project management, data tracking, CRM, communication,
and automation.
11
Tools Mastered
Sulaiman Goodness Portfolio
9
Bookings
Tracked
$44,450
Revenue managed
10
Portfolio
pieces
1
Work Samples
๐
Operations Hub
Notion
Built a centralised
company workspace with
team directory, task
tracker, SOP library, and
campaign pages as a
single source of truth for
the ops team.
Workspace setup ยท
Documentation ยท Team
organisation
โ
Complete
โ๏ธ
Summer Escape Project
Board
monday.com
Set up a 3-phase campaign
project board with 10 tasks,
assigned owners, priorities,
and deadlines across the full
team using monday.com.
Task management ยท Project
planning ยท Team coordination
โ
Complete
Sample
Sample
Sulaiman Goodness Portfolio
2
โ๏ธ
Client Email Templates
Gmail
Drafted two professional
email templates โ a
campaign launch
announcement and a client
follow-up โ representing
the Across Global brand.
Professional writing ยท
Client communication ยท
Brand voice
โ
Complete
Sample
๐
๐
Team Calendar & Meeting
Invites
Google Calendar
Scheduled campaign kickoff
and weekly check-in
meetings with full timed
agendas, Google Meet links,
and attendee management.
Scheduling ยท Meeting
management ยท Team
coordination
โ
Complete
Sample
Booking Tracker &
Reports
Google Sheets
Built a 3-sheet booking
tracker using SUMIF,
COUNTIF, SPARKLINE and
conditional formatting to
track 9 bookings, $44k
revenue, payment status
and agent performance.
Formulas ยท Data tracking ยท
Reporting
โ
Complete
Sample
Sulaiman Goodness Portfolio
3
๐
Client Booking SOP
Google Docs
Drafted two professional
email templates โ a
campaign launch
announcement and a client
follow-up โ representing
the Across Global brand.
โ
Complete
Sample
โ๏ธ
Email Marketing
Campaign
Klaviyo
Drafted two professional
email templates โ a
campaign launch
announcement and a client
follow-up โ representing
the Across Global brand.
Email marketing ยท Audience
segmentation ยท Campaign
setup ยท Email design
๐
Weekly Operations Report
Google Docs
Produced a formatted weekly
ops report with executive
summary, key metrics,
bookings breakdown,
completed actions and
priorities for the next week.
Report writing ยท Data
presentation ยท
Documentation
โ
Complete
Sample
https://docs.google.com/documen
t/d/1GiSIcy05ijUZPqWihtREeuaFM
mBpNP8sOnnnG-163g8/edit?usp=
sharing
โ
Complete
Sample
Sulaiman Goodness Portfolio
4
Tools and skills
โ
Client Deal Pipeline
Hubspot CRM
Built a 5-stage CRM pipeline
tracking 11 active deals worth
$45,000 from first enquiry to
confirmed booking with agent
assignments and activity
logs.
CRM management ยท Lead
tracking ยท Pipeline building
โ
Complete
Sample
๐
Client Booking Enquiry Form
Google form
Drafted two professional
email templates โ a
campaign launch
announcement and a client
follow-up โ representing the
Across Global brand.
Form building ยท Lead capture
ยท client intake
โ
Complete
Sample
Sulaiman Goodness Portfolio
5
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CRM
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About this portfolio
This portfolio was built as part of a practical operations training project
for Across Global Travel Agency. Every work sample represents a real
deliverable โ not a template โ built from scratch using industrystandard tools used by operations managers and assistants across
travel, logistics, and service businesses.
Contact- Available for ops roles
Sulaiman Goodness Portfolio
6