Sulaikha Dinoy

SULAIKHA DINOY BILLING AND COLLECTIONS MANAGER CAREER SUMMARY Cebu, Philippines -- Results-oriented professional with 7 years of experience in accounting and administration across various industries in the Philippines, UK, Australia, and the USA. Adept at Accounts Receivable, Accounts Payable, Bank Reconciliation, Email Management, Data Entry, and Customer Service. Experienced in multiple Accounting ERP Systems, including Foundation, QuickBooks, Business Central, SAP Business One, Oracle NetSuite, and Peachtree, as well as various operational platforms like Service Trade, Service Fusion, Jobber, Housecall Pro, Houzz Pro, Thryv, Shopify, Thumbtack, and ARCUS Air. PROFESSIONAL EXPERIENCE EXPERTISE Invoicing Collections Reconciliation Cashflow Reporting and Forecasting Negotiation Leadership Dispute-resolution Timekeeping and Payroll Process-improvement Client-engagement BILLING AND COLLECTIONS MANAGER Continental Mechanical Services LLC Key Responsibilities: • Managed full-cycle billing and collection operations for 100+ client accounts across multiple locations, ensuring compliance with local tax laws and invoicing standards. • Supervised a team of 3 billing and collection specialists, providing training and enforcing SOPs for billing accuracy and timely collections. • Reviewed and approved all outgoing invoices, reconciled billing discrepancies, and coordinated with project and service teams to validate billable items. • Monitored aging reports weekly, prioritized high-risk accounts, and implemented structured followup strategies. Key Achievements: • Reduced Outstanding Invoices by 20% within 6 months through targeted follow-ups and automation of reminders. • Recovered $1.5M in overdue receivables by negotiating payment plans and escalating delinquent accounts appropriately. • Increased invoice accuracy by streamlining validation workflows and integrating billing data. • Cut invoice processing time through SOP development and team upskilling. ADMIN AND ACCOUNTING ASSISTANT MTS & Turning Leaf Tree Services EDUCATION BS MANGEMENT ACCOUNTING University of San Carlos 2014 – 2018 HIGH SCHOOL Cordova Catholic Coop. School 2010 – 2014 SEPT 2023 – PRESENT 2023 Key Responsibilities: • Performed daily bank reconciliations via Housecall Pro and QuickBooks; resolved discrepancies efficiently. • Issued timely invoices and followed up on collections to maintain cash flow. • Generated weekly/monthly reports on aged AR, job costing, and crew performance. • Processed weekly crew timecards and managed payroll with accuracy. Key Achievements: • Achieved 98% reconciliation accuracy and reduced sync errors by 40%. • Recovered $500,000 in past-due AR and improved billing turnaround by 18%. • Cut invoice processing time by 40% and ensured 100% on-time payroll submission. BOOKKEEPER DFC Home Improvement 2022 Key Responsibilities: • Performed daily and monthly bank reconciliations to ensure ledger accuracy and resolve discrepancies. • Prepared weekly aged payables and receivables reports to monitor outstanding balances and support cash flow planning. • Processed weekly manual payroll for field technicians, ensuring accurate timecard validation and timely disbursement. • Generated monthly financial reports including cash flow statements, income statements, and KPI dashboards for management review. Key Achievements: • Maintained reconciliation accuracy. • Improved AR collections by 25% through proactive reporting and follow-up strategies. • Ensured 100% on-time payroll submission and reduced manual entry errors by 85%. • Delivered monthly financial reports 2 days ahead of schedule, enhancing decision-making for leadership.