Sukumar Chandraraj Pursha

Resume Sukumar Chandraraj Pursha Phone: - Mail ID:- Objective: Seeking a challenging carrier by giving all my skills to my profession and awaiting for a initiative role. Experience: Total 8 years 7 months. 1. May 15, 2017 to Till as Retail Sales Executive at Unicorn Infosolutions Privet Limited (Apple Store). (3 Years 11 Months) Key responsibilities: - Ensure high levels of customer satisfaction through excellent sales service. - Maintain outstanding store condition and visual merchandising standards. - Maintain a fully stocked store. - Recommend and display items that match customer needs. - Actively involve in the receiving of new shipments. - Keep up to date with product information. - Accurately describe product features and benefits. - Giving training to team member. - Accounting. - MIS. - Follow all companies policies and procedures. 2. From 5th Dec'12 to 1st Dec'16 as an Assistant Manager at EPRSS Prepaid Recharges Services Privet Limited. (4 Years) Key responsibilities: -Monitor calls to ensure positive customer experience and provide direct feedback on observed performance. -Managing the team target as well as individual target of team members. -Represent the team in meetings and conference calls with Clusters. -MIS reporting as well as optimum utilization of resources & system. -Ensuring team bonding and team interaction as to avoid attrition happening on the grounds Of dissatisfaction in the team. - Co-coordinating between different departments for any issue amongst team members-. -Inventory Management. -Assisting and supporting administrative staff in their day to day operations. -Assisting and coordinating with sales and marketing teams. -Conducting marketing research, document and report to the marketing department. -Supporting sales staff in handling and documenting customer accounts. -Performing competitor product analysis and prepare reports. -Preparing and reconciling customer balances.  -Correcting discrepancies in customer account balances. -Assisting inventory controlling staff in maintaining inventory records. 3. Dec 14, 2011 to Sep 28, 2012 as Officer – Call Center Operations at Vodafone India Services Privet Limited. (8 Months) Key responsibilities: - Receive inbound calls from participants. - Answer participant questions, as well as question participants to obtain full understanding of what information is being requested. - Document all calls with regards to participant inquires accurately using Call Tracking System. - Provide quality customer service on every call. - Communicate clearly and effectively with participants. - Promote teamwork and call centre success. Skills: - Proficient in Ms Word & Ms excel. - People management. - Call monitoring. - Problem resolution. - Training. - Passionate to learn and explore new things. - Ability to adapt to any situation and learn from it. Qualification: - HSC from Maharashtra board with 45%. - SSC from Maharashtra Board with 59%. - B.Com from Pune University with 2nd Class. Certificate: - Domestic Data Entry Operator – English. - Apple Sales Professional. - Diploma in Electronics Engineering. Computer Knowledge: - Computer & Internet Applications. - Microsoft Office Hobbies: - Listening to Music. - Learning New Things. - Playing MMORPG. Personal Details: Date of birth: 15th Aug’1986 Languages Known: English, Hindi, Marathi, Kannada and Tulu. Address: K-406, Siddhivinayak Park, Wadki Gaon, Pune-412308. I hereby declare that all the particulars given above are true to the best of my Knowledge. Date: Place: Pune Sukumar C Pursha