Sujithra Jayan

SUJITHRA J BUSINESS ANALYST CONTACT PROFILE -linkedin.com/in/sujithrajayan- Pollachi - 642003 Tami Nadu As a Business Analyst with 2 years of experience, I optimize workflows across mobile and web platforms to drive digital transformation and align solutions with organizational goals. As a data expert, I analyze complex datasets using tools like SQL, Excel, and Power BI, delivering actionable insights that have reduced platform downtime by 15%. As a collaborator, I enable cross-functional teams to work seamlessly, improving project delivery timelines by 20% and enhancing bug resolution efficiency by 25%. As a quality advocate, I validate APIs and QA processes, ensuring robust and reliable solutions. EDUCATION NGM College B.Sc. in Information Technology 2020 – 2023 Pollachi -642003 Tamil Nadu SKILLS EXPERIENCE Business & Analytical Skills Business Process Mapping Process Modeling and Analysis Data Visualization & Reporting Stakeholder Management Agile Methodologies Business Analyst | July 2023 – Present Rushmore Technologies Pvt Ltd|Chennai Testing and Quality Assurance API Testing (Postman) Test Case Design & Execution Regression & Functional Testing Defect Tracking & Reporting Project Management & Documentation Task Tracking & Management Requirement Documentation (BRD, FSD, CRD) Clarification & Functional Specifications Support Skills Zendesk Documentation Client Support & Troubleshooting Clients: People Tray & MPX Perth, Australia Led full-cycle business analysis for web and mobile projects, from requirement elicitation to deployment support, directly impacting project delivery timelines by 20%. Conducted stakeholder meetings and workshops to gather user stories, transforming complex business needs into clear, actionable requirements (CRD, FSD, User Stories) Coordinated cross-functional collaboration between development, QA, DevOps, and client teams, ensuring delivery of high-quality features on schedule. Analysed AWS-hosted system logs and user behaviour data to generate performance improvement insights, reducing platform downtime by 15%. Built and automated operational reports using DevExpress and Excel VBA, enhancing executive-level visibility into project KPIs and system usage trends. Technical & Automation Skills Data Cleaning & Transformation (Alteryx, SQL, Excel) ETL Processes & Data Integration Report Automation (Power BI, Excel VBA, DevExpress) Cloud Platforms (AWS) TOOLS & TECHNOLOGIES Data Analysis & Visualization SQL Alteryx Advanced Excel Power BI Python Testing & Development Postman Visual Studio DevExpress Project Management & Collaboration JIRA Confluence GitHub Microsoft Office Suite (Word, Excel, PowerPoint) CRM Tools Salesforce CRM HubSpot CRM Zoho CRM Zendesk Design & Process Mapping Figma Lucidchart / Draw.io Cloud Platforms AWS Cloud LANGUAGES Malayalam Tamil English Designed user acceptance testing (UAT) strategies, authored UAT scripts, and coordinated UAT execution with client-side stakeholders. Improved issue triaging and defect management processes by creating an efficient defect tracking system using JIRA, leading to a 25% faster bug resolution rate. Mentored junior interns in requirement gathering, process documentation, and QA best practices, fostering a culture of knowledge-sharing within the team. Proposed UI/UX enhancements based on customer journey mapping, directly influencing two major releases that improved client adoption rates. Developed Zendesk knowledge base articles and customer self-help portals, reducing Level 1 support requests by 20% within 3 months. Worked closely with Product Owners and Scrum Masters in Agile ceremonies (stand-ups, sprint planning, retrospectives) to refine product backlogs and prioritize user stories. Business Analyst Intern | Jan 2023 – Mar 2023 Rushmore Technologies Pvt Ltd | Chennai Collaborated with stakeholders to gather web project requirements and document user stories and functional specifications. Participated in client meetings to capture feedback, document clarifications, and update requirement specifications accordingly. Created Business Requirement Documents (BRDs), User Stories, and simple process flows to translate client needs into development-ready formats. Coordinated between the development team and clients, ensuring timely clarifications and smooth project execution. CERTIFICATIONS Alteryx Designer Core – Data preparation, manipulation, transformation