Sujeet Katiyar

Sujeet Katiyar-- linkedin.com/in/sujeet-katiyar Summary • A goal-oriented professional with over 14 years of experience in the IT industry as an IT Operations Manager, and Technical Lead for a leading Technology Platform. • Skilled at troubleshooting related to performance tuning, system administration, application conflict, and system bugs. • Planning, controlling & and implementing changes across the Managed Service. • Managing quality assurance across all services within Managed Service support teams • Drive internal service improvements & and ensure elevated levels of process adherence. This includes the introduction of new systems and innovative technologies to support the business. • Provide input into process development & and enhancement activities in line with stakeholder requirements • Act as an escalation point to senior management on IT Service Operation issues • Run regular internal focus groups with interested parties. • Act as a management escalation point for MSP process managers • Provide leadership to foster a service culture within the department focusing on service excellence & and promoting the customer experience • Promote ITIL best practices within the organization. Experience Deputy Manager of Information Technology Parijat Industries India Pvt. Ltd. Jun 2023 - Present (9 months) Provided reliable, consistent responses in a 24/7 environment maintaining internal OLA's between departments. • Proven abilities in end-to-end Project Management and business operations including project planning, scoping, estimation, status tracking & ensuring implementation, and delivery as per agreed deadlines. Worked on multiple global projects associated with E-Learning, Publishing & Insurance advisory, and consultancy for global-level companies. Handling logistics, vendor management, broker consultation, procurement, and survey designing tasks. • Collaborated with stakeholders to define project scope, objectives, and deliverables. • Developed comprehensive project plans, including schedules, resource allocation, and risk management strategies. • Monitored project progress and communicated updates to stakeholders, ensuring alignment with project goals. • Managed project budgets, tracked expenses, and ensured cost-effectiveness throughout the project lifecycle. • Identified potential risks and issues, developed mitigation plans, and resolved roadblocks to keep projects on track. • Fostered a collaborative work environment, facilitating communication between technical teams, designers, and clients. Sujeet Katiyar - page 1 • Led weekly status meetings, providing updates on project milestones, risks, and upcoming tasks. IT Manager SourceFuse Jun 2022 - May 2023 (1 year) • Developed functional business plans and assumed line responsibility for the successful implementation of those plans in an efficient and effective manner • Leadership skills to prioritize work and create a roadmap for taking function to the next level of maturity • Ability to Mentor and guide individuals on both working practices and technical ability. • Effective and clear communication skills across all levels of the Company and Globally, with the ability to describe complex technical scenarios in a concise manner with confidence and conviction • Strong sense of ownership, ability to prioritize, attention to detail, and adherence to all compliance procedures& policies. • Manage IT systems and Infra, Cloud services, and networking • Experience in disciplines such as analytics, data science, IT project management, cloud, solution architecture, and delivery. • Excellent knowledge of technical management, information analysis, and of computer hardware/ software systems. • Expertise in IT asset management, Inventory management, Data Management, and handling IT Audits. • Plan, organize, control, and evaluate IT and electronic data operations • Design, develop, implement, and coordinate systems, policies, and procedures. • Ensure the security of data, network access, and backup systems • Act in alignment with user needs and system functionality to contribute to organizational policy • Identify problematic areas and implement strategic solutions in time • Preserve assets, information security, and control structures • Execute standard work to ensure the scope of services and maintain an appropriate level of risk and compliance to internal policies and procedures, including those relating to sustainability, cybersecurity, SOX, and IT General Controls. • Have the ability to analyze and understand the impact and have a broader perspective on specific technology solution/design issues. • Skilled in large-scale IT Projects/Implementations, and ISO standards. IT Operation Manager Spangle Technologies Pvt Ltd, Noida Jul 2018 - Jun 2022 (4 years) Responsible for making all technology, hardware, software, applications, and tools required wellmanaged and timely accessible to all employees with ease. • Experience in planning, coordination, direction, and designing IT-related activities of the organization. • Responsible for managing close coordination with all the departments for (HR & Finance) for fair and transparent recommendations and suggestions. • IT processes and documentation creation to achieve the broader employee experience • Monitor and maintain systems, configuration, hardware, and software for teams and own technical support. • Experience with Improving customer service, perception, and satisfaction. Sujeet Katiyar - page 2 • Responsible for ensuring the company's security policies are maintained across IT systems and services, as per the need of customer-facing production systems, and managed by-products are well supported. • Experience successfully building and leading an IT team to help the organization achieve goals. • Responsible for successful adoption and execution of systems across company teams, while focusing on efficiency and security policies of the organization System and Network Administrator Innovaccer Nov 2015 - Jun 2018 (2 years 8 months) To take care of existing IT Infrastructure as well as a cost-effective solution for organization. • Manage to have HIPAA compliance Pre / Post audit findings implemented within the given timeline. • Advance level IT Support related to technical issues involving Microsoft's core business applications, operating systems, network devices (routers, firewalls, etc.) and printers. • Good understanding and support for remote access solution, implementation IT Support Engineer Adadyn Mar 2015 - Nov 2015 (9 months) • Infrastructure Maintenance & Administration. • Responsible for Change Management roles as directed to log, coordinate, assess, build, test, and implement formal changes to IT services. • Responsible for Configuration Owner activities to ensure Configuration Items within the Configuration Management Database are updated, maintained, and concurrent, in line with formal Change procedures. • Responsible for Technical Lead Management of the application, product, or service assigned • Responsible for co-ordination with suppliers/vendors and other resolving groups for closing/resolving incidents, root cause analysis, and change assessment • Troubleshooting problems regarding user rights assignments, software installations, deployment of group policies, domain trusts, DNS, DHCP related problems. • Troubleshooting with TCP/IP networking issues for L2 Level. • Provides reliable, consistent responses in an environment maintaining internal OLA's between departments. Assistant Manager IT Networkplay.in May 2014 - Jan 2015 (9 months) • Performs all research, analysis, and isolation of customer incidents that required escalation, • Additional research and/or triage working with multiple departments within the company. • Strictly maintain Service Level Adherence (SLAs) and complaint management with the teams end with good and timely coordination. Thus ensuring a rich customer experience in each and every interaction and transaction. • Empowering KB, IT Policies and Guidelines Desktop Specialist Adobe Sujeet Katiyar - page 3 Aug 2009 - Jan 2014 (4 years 6 months) • Taking technical calls regarding client and server issues. • Work as remote hands for server and network security team in problem rectification. • Troubleshooting problems regarding user rights assignments, software installations, deployment of group policies, domain trusts, DNS, DHCP related problems. • Managing and configuring MS Outlook using POP3/Exchange server and handling messaging-related queries. Managing Outlook Web Access to the users. • Managing the overall Network locally as well as remotely and maintaining workgroup and domain environment at the desktop Level • Environment creation for testing on specific requirements. • Report preparation for the motherly performance of the team. • Coordination with vendors for customer calls status or Hardware Problems in Desktops, Laptops, Printers, Peripherals, Servers, Installation of Software & Backup, and Restoration. • All web Application support at the Windows level and coordination with the team for smooth functioning. • Partially Administration on LAN and Managing user accounts and profiles, troubleshooting day-to-day network problems, rights, and permission. • Keeping a record of cases and following up on logged-up cases. Senior Tech Support associate Sahara Computers (PTY) Ltd. Mar 2006 - Jul 2009 (3 years 5 months) • Mainly responsible for remote team and services management. • Significant achievements in the field as Customer Support regarding Hardware and Software and networking related problems, repairing and Maintenance of Hardware Peripherals & Networking, and Sales promotional jobs. • Managing users on the Active Directory Servers. • Creating and deploying Security policies and group policies for the users. • Managing and maintaining DNS, DHCP, and IIS. • Managing and maintaining workgroup and domain environment • Configuring and distributing VPN servers & Remote Routing Servers • Keeping track of e-mailing system on MS Exchange. • Daily basis coordination with the service department for customer call status and report preparation of Routine maintenance of Hardware Problems in Desktops, Laptops, Printers, Peripherals, Servers, Installation of Software & Backup and Restoration. • Regular correspondence with top management for updating all software-based products. PC-level troubleshooting and Solving Hardware related problems Education Sikkim Manipal University - Distance Education Master of Business Administration (MBA), Information Technology 2012 - 2018 master in business administration in IT Chatrapati Sahuji Maharaj Kanpur University, Kanpur Master of Arts, Education Apr 2005 - 2007 Sujeet Katiyar - page 4 Done Post graduation keeping Education as main subject and English Language as secondary. Chatrapati Sahuji Maharaj Kanpur University, Kanpur Graduation, English Language and Literature, General Jun 2002 - Oct 2004 Licenses & Certifications ITIL - EXIN- MCITP+MCTS+MCSA - Microsoft- HIPPA Certified Security Professional - HIPPAtraining.com HIPPA Certified Security Professional Acronis Certified Cloud professional - Acronis Acronis#Cyber#Disaster#Recovery+Cyber Files+Acronis#Cyber#Protect#Cloud JumpCloud Core certification - JumpCloud 275B-DD7F-741A-4CAD Skills Operational Risk Management • Implementation Methodology • Software Requirements • Security Systems • Microsoft Products • Escalation Resolution • Incident Management • Strategic Leadership • IT Strategy • Network Infrastructure Sujeet Katiyar - page 5