Suhasini Kaushik

. . Suhasini Kaushik Sanger, TX, USA - - in/suhasinikaushik SUMMARY Results-driven Technical Program Manager with expertise in software development industry and dedicated program management. Proven track record of managing largescale, end-to-end program delivery while leading high-performing, cross-functional teams in an Agile environment. Specialized in ensuring successful SDLC program delivery through meticulous planning, risk management, and stakeholder engagement. Extensive experience with PMO in driving strategic initiatives aligned with organizational goals. Certified PMP, ScrumMaster, and Agile Coach, committed to using technical proficiency and exceptional communication skills to drive program success and deliver complex projects. EXPERIENCE Staff Engineering Program Manager August 2022 - March 2024, India Ivanti • Managed Engineering Program for IT Service Management (ITSM), coordinating 13 globally distributed teams across 5 countries. • Implemented metrics to track ITSM product development progress, with a 30% increase in project KPIs, supporting improved decision-making and project outcomes. • Delivered a 20% increase in user engagement and a 40% reduction in report generation time by developing over 50 Power BI reports with interactive visualizations. • Boosted sprint commitment rate to 85% for all the scrum teams by identifying bottlenecks and implementing targeted improvement initiatives. • Chaired weekly Scrum of Scrums, updated senior executives on risks, facilitated timely mitigation, and enhanced risk visibility and decision-making. • Steered Quarterly Planning for the teams enhancing team alignment and groundwork. • Standardized processes, achieving a 90% improvement in backlog quality and story estimation for efficient planning and execution. • Led cross-functional teams to successfully deliver programs on time and within budget, resulting in an increase in customer satisfaction. • Crafted clear and comprehensive status updates for multiple stakeholders including C-Suite executives through presentations and in-depth progress reports. Senior Program Manager MetricStream • Successfully oversaw a $3 million project portfolio, consistently achieving on-time and within-budget project delivery. April 2021 - August 2022, India • Led a 30-member vendor team in successfully executing cloud transformation projects and digital transformation projects centered on Kubernetes and SaaS Implementation. • Coordinated cross-functional teams to launch a new product line, garnering a 20% revenue boost for the company. • Resolved dependencies, analyzed risks, and delivered clear status reports to drive informed decision-making and maintain stakeholder confidence across programs and projects for 10 scrum teams. • Prepared and implemented detailed project plans using Microsoft Project, outlining dependencies and timelines for a successful UI/UX transformation initiative, facilitating strategic launch for a 70-member team. • Coordinated cross-functional efforts to capture comprehensive product requirements, ensuring alignment across multiple teams. • Developed and presented integrated portfolio status reports at weekly IT Management meetings, enhancing decision accuracy. Scrum Master / Agile Coach January 2019 - April 2021, India MetricStream • Guided Scrum implementation, managing sprint planning, backlog grooming, daily scrums, sprint reviews, and retrospectives, strengthening team alignment and focus on project goals. • Optimized project efficiency by addressing cross-team dependencies and facilitating smooth project lifecycle progression. • Developed comprehensive training videos outlining Agile processes and practices for new team members, bringing about a 5% monthly boost in productivity. • Managed accessibility standards across multiple products to conform with WCAG guidelines, yielding a 25% boost in user satisfaction scores and expanded market reach. • Aligned 15 cross-functional teams to define and track departmental Objectives and Key Results (OKRs), contributing to a 5% increase in goal achievement rate. • Enhanced visibility and accountability within the DevOps team by implementing and optimizing Kanban practices, leading to a decrease in task completion time. • Continuously evaluated and refined program management processes, achieving a boost in efficiency and effectiveness. Senior QA Manager Symphony Teleca • Conducted sessions to clarify requirement understanding, strengthen self-assessment skills, and raise test coverage to 85%. August 2010 - July 2013, India • Revamped a non-revenue-generating project, transforming the project to generate revenue within one quarter and surpass revenue targets and SLAs within two quarters. • Oversaw budgeting, resource allocation, and risk management activities for all QA-related projects in the organization. • Spearheaded the transition from Waterfall to Agile for 5 product lines, reducing release cycles from 6-12 months to 8 weeks, and increasing delivery speed and responsiveness. • Drove a 15% reduction in production issues over 12 months by implementing automated testing frameworks, streamlining the resolution of critical bugs, and enhancing collaboration between QA and development teams. QA Manager Symphony Teleca May 2009 - July 2010, India . . • Spearheaded the development of competencies and Key Result Areas (KRAs) for a 40-member QA team, ensuring alignment of team members' skills with organizational objectives. • Increased productivity by 30% and expedited production deployment by two weeks through the implementation of a centralized test repository. • Conducted thorough root cause analysis on critical defects, leading the team in identifying and implementing effective resolution strategies. QA Lead May 2006 - May 2009, India Symphony Teleca • Supervised and mentored a team of QA analysts to uphold high-quality testing standards and procedures, causing a 15% increase in efficiency and accuracy. • Devised and executed targeted test strategies, resulting in a reduction of defect leakage to under 1%. Test Lead Talisma Corporation Pvt Ltd • Coordinated 100% on-time completion of testing milestones by closely monitoring progress and adjusting resources as needed. October 2002 - January 2006, India • Formulated a comprehensive test strategy, resulting in a 15% rise in overall testing efficiency. • Instituted automated white box testing processes and tools to improve the efficiency and accuracy of testing procedures, resulting in a 30% decrease in testing time. Software QA Engineer Talisma Corporation Pvt Ltd • Addressed discrepancies in requirements documentation, resulting in reduced rework by 15%. • Identified gaps in existing test plans and introduced enhancements, elevating overall test coverage by 10%. October 2000 - October 2002, India • Conducted thorough testing of software applications to unearth and report defects, applying test plans and strategies to ensure optimal product functionality. Software QA Trainee Talisma Corporation Pvt Ltd • Received recognition from the QA manager for exceptional defect logging skills and documentation. • Consistently met project deadlines by completing manual testing within scheduled timelines, enabling on-time software releases. January 2000 - October 2000, India • Secured a 95% accuracy rate in complex test cases for a new software feature, providing a seamless user experience. EDUCATION Bachelor of Engineering (B.E.) in Industrial Engineering & Management Bangalore University • India CERTIFICATIONS Project Management Professional(PMP) Certified Scrum Master(CSM) IC Agile Certified Professional – Coaching Agile Transition with LCM (ICP-CAT) Lean Change Management Agile Explorer IC Agile Certified Professional – Agile Coaching (ICP-ACC) Certified Scrum@Scale Practitioner Bikablo Basics SKILLS Change Management, Communication, Conflict Resolution, Cross-functional Team Leadership, Data Analysis, Process Improvement, Program Management, Strategic Planning, Problem-solving, Stakeholder Management Domain: CRM, Licensure and Certification, Talent Assessment, Medical Diagnostics, GRC, Legal, Enterprise Applications, Service Management Tools: Confluence, MS Project, JIRA, Microsoft Office Suite, Power BI, MS PowerPoint, MS Word, MS Excel, MS Timeline, Azure DevOps(ADO), Trello, Slack, Miro