Suhaib Ahmed Sharieff

I am a results-oriented Operations and Customer Support professional with over 4 years of proven experience across EdTech, aviation, and microfinance sectors. My expertise spans across real-time support management, end-to-end operations, CRM tools, and SOP development.

At Newton School (Incanus Technology Pvt Ltd), I provided live user support for 80–100 students per exam session, managed chat/email interactions, and maintained a CSAT score of 85%. I also led Net Promoter Score (NPS) feedback initiatives and optimized support workflows.

Previously at Cognizant Technology Solutions, I worked as a Senior Process Executive, handling international flight reservations and premium customer service through platforms like Galileo, Sabre, and Amadeus, enhancing booking success rates and service quality.

At Lifeline Foundation, I served as a Software Implementation Executive, implementing MIFOS software for over 50 branches, improving microfinance efficiency and data accuracy. I also supported administrative operations and report generation.

My professional toolkit includes Freshdesk, Freshchat, Smart Assist, Google Workspace, and Microsoft Office, with strong collaboration, reporting, and cross-functional coordination skills.